User Researcher

Job Title: User Researcher

Duration: 6 months initially

Location: UK Remote

Rate: Up to £500 p/d, Outside IR35

Why Apply?

An opportunity for an experienced User Researcher to work on a large-scale digital transformation programme focused on improving how people access digital services. You'll help shape a more joined-up digital experience, bringing multiple services into one accessible platform and making it easier for users to find the right support when they need it. This is a chance to make a tangible difference through user-centred research and evidence-led design.

User Researcher Responsibilities

• Plan and conduct user research to understand user needs, behaviours and pain points.

• Use qualitative and quantitative research methods, including user interviews, usability testing and surveys.

• Translate research findings into actionable insights to inform service design and product development.

• Collaborate with UX designers, product managers, developers and stakeholders to influence decisions.

• Map user journeys and identify opportunities to improve accessibility, usability and the overall digital experience.

• Present research findings and recommendations to support evidence-based decision-making.

User Researcher Requirements

• Proven experience in a User Researcher role within digital environments.

• Must have proven experience within the NHS

• Strong knowledge of user-centred design, research methodologies and usability testing.

• Experience conducting user interviews, analysing qualitative data and communicating insights.

• Ability to work collaboratively with multidisciplinary teams and engage stakeholders effectively.

• Understanding of accessibility, inclusive design and digital service standards.

• Experience supporting complex digital services or transformation programmes is desirable.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.