Customer Success Specialist

As a Customer Success Specialist, your job is to make sure we are meeting and/or exceeding customer’s expectations with our products and solutions. You will develop an in-depth understanding of our FPC Key Account customers and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue.

You will help craft the Fluke's customer success strategy, by building strong relationships with Fluke customers and collaborating with cross-functional teams internally to deliver excellent customer experiences. Fluke provides you with the flexibility you need so you can excel and grow in the best way possible.

Responsibilities 

• Establish a trusted advisor relationship with that works to ensure we are meeting and/or exceeding Fluke FPC customer’s expectations with our products
• Leverage trusted relationship with key accounts, which include: Increasing adoption, ensuring retention and growing revenue.
• Developing success plans for customers that outline their critical success and growth factors
• Work with all levels of the organization internally and partners externally
• Perform other related duties as assigned.
• Collaborate, problem solve, and/or strategize with your team

Your Team 

Our Customer Success team is very dynamic and international. We pride ourselves on having an open, honest, fun and inclusive environment in which negative competition has no place. Team members will always share their best practices with each other and work as a unified team, and we participate in integration activities!

Experience

• Bachelor Degree ( Business field preferred)
• 1-2 year experience in a business to business (B2B) environment in the professional industry
• Strong working knowledge of Microsoft Word, Excel, Teams and Outlook.
• Previous experience with CRM (Dynamics CRM, Sales Force..)

Personal Skills

• Required primary language skills: German is required, and fluency in English
• Exceptional interpersonal, communication and writing skills are required to interact with customers, other employees, and management; requires the ability to anticipate and solve problems.
• Ability to communicate technical information to understand customer’s needs
• Demonstrated ability to work independently with reasonable supervision. Accountability and personal organization are essential
• Demonstrate both personal integrity and the ability to exercise good judgment.
• Passionate about using analytical skills to identify problems, find solutions, and improve relationships
• Energy and drive with the ability to adjust in a fast-paced environment

Why you should join Fluke

• Work in an entrepreneurial environment that is team-centered, customer focused, quality focused and growth oriented
• Grow within the department as well as other departments! Fluke pushes you to develop into what you want to develop personally and professionally.
• Hybrid work policy
• International environment in a great location in Eindhoven.