Program Manager

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Job Title

Program Manager

The Program Manager is responsible for managing and coordinating client-focused projects and initiatives from planning through implementation and completion. This role works closely with internal stakeholders and clients to establish project objectives, coordinate activities, monitor progress, and ensure deliverables are completed according to established timelines and expectations.

Working within the Client Success organization, this individual helps connect project teams, business partners, and clients to support successful execution and a positive client experience. The role requires strong organization, communication, problem-solving, and project management skills, along with the ability to manage multiple priorities and drive accountability across cross-functional teams.

What you will do:

• Manage assigned client-facing projects and initiatives from planning through implementation and completion.
• Develop and maintain project plans, including key milestones, deliverables, timelines, dependencies, risks, and action items.
• Partner with clients and internal stakeholders to understand project objectives, requirements, priorities, and expected outcomes.
• Coordinate project activities across Client Success, Relationship Management, Operations, Product, Technology, Service, Implementation, and other business functions.
• Facilitate project meetings, status updates, and working sessions to maintain alignment and support progress toward project objectives.
• Monitor project schedules and deliverables and follow up with stakeholders to ensure commitments are completed.
• Identify project risks, issues, and dependencies and work with appropriate stakeholders to develop resolution or mitigation plans.
• Escalate project concerns when additional support, resources, or decisions are required.
• Maintain accurate project documentation, status reports, action items, decisions, and project-related communications.
• Provide timely and effective project updates to clients, project teams, and business stakeholders.
• Support changes to project scope, priorities, timelines, and deliverables while maintaining appropriate stakeholder alignment.
• Build effective working relationships with clients and internal business partners.
• Assist with resolving project challenges and coordinating cross-functional activities that impact client outcomes.
• Ensure project deliverables align with established requirements, timelines, and quality expectations.
• Identify opportunities to improve project execution, processes, communication, and the overall client experience.
• Manage multiple assignments and priorities while maintaining effective organization and follow-through.

What you will need to have:

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• 6+ years of experience supporting or managing projects, implementations, client initiatives, or other cross-functional work.
• 6+ years of experience developing and maintaining project plans, timelines, milestones, risks, issues, dependencies, and action items.
• Strong working knowledge of project management principles and the project lifecycle.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Demonstrated ability to collaborate effectively with cross-functional teams and business stakeholders.
• Strong problem-solving and analytical capabilities.
• Ability to identify project risks and issues and engage the appropriate stakeholders to support resolution.
• Demonstrated ability to independently manage assigned responsibilities while knowing when to escalate issues or seek additional guidance.

What would be great to have:

• Knowledge of Fiserv's internal processes.
• Experience within financial services, payments, fintech, banking, or technology.
• Experience supporting Client Success, Relationship Management, client service, implementations, or another client-facing function.
• Experience working directly with external clients and internal cross-functional teams.
• Project management training or certification, such as Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or equivalent.
• Experience with project management, reporting, collaboration, and productivity tools.
• Experience participating in or leading client status meetings and project reviews.

Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

How you will work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

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Salary Range

$78,000.00 - $138,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.