Business Systems Analyst (Remote- US)

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

This position will focus on business-rule-driven calculator solutions used within customer-facing and internal applications, including current and future applications that calculate fees, rates, premiums, estimates, settlement costs, pricing, disclosures, or other transaction-related information.
The Business Analyst supports the accuracy, reliability, maintenance, and continued enhancement of calculator functionality. The role partners with product teams business operations, compliance, technology, quality assurance, and support teams to ensure calculator functionality meets business needs, regulatory requirements, and customer expectations.

What You'll Do

• Technical and implementation focus is on providing standard applications to resolve business needs/issues. Supports the accuracy, reliability, maintenance, and continued enhancement of business-rule-driven calculator solutions used within customer-facing and internal applications.
• Participates in identifying business system requirements and related business/application solutions for a specific business need. Serves as a primary business analyst contact for business stakeholders regarding assigned calculator solutions.
• Gathers customer requirements for customized system solutions and provides alternative solutions. Gathers, analyzes, documents, and validates business and compliance requirements for calculator maintenance and enhancements.
• Evaluates requests to determine whether they represent a system defect, configuration change, training need, process issue, or product enhancement. Assists product teams with evaluating enhancement requests, determining business value, identifying risks, and establishing priorities.
• Maintains the calculator enhancement backlog, including status, ownership, dependencies, decisions, and next steps. Ensures enhancement requests, defects, and support issues are created, updated, tracked through resolution, and communicated with product teams throughout the development lifecycle.
• Supports change-control processes to help ensure updates are properly reviewed, approved, tested, documented, and communicated.
• Partners with compliance and business subject matter experts to ensure calculator requirements align with applicable policies, regulations, and approved business practices, and assists with compliance reviews, audits, control testing, and requests for supporting documentation.
• Coordinates the review and validation of calculation rules, configurations, disclosures, fees, rates, and other calculator-related content, as applicable.
• Writes and maintains system documentation, including functional documentation, business rules, process maps, procedures, reference materials, decision logs, change histories, and documentation showing the source, approval, effective date, and implementation status of assigned calculator requirements and changes.
• Provides training and support directly to customers.
• Provides ongoing functional support for questions and issues related to assigned calculator solutions. Reviews reported issues, gathers examples and supporting details, reproduces problems when possible, and coordinates investigation with the appropriate teams.
• Required to perform duties outside of normal work hours based on business needs.
• Other duties as assigned.

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What You'll Bring

Required Education, Experience, Certification/Licensure

• BS Degree in business, information systems, finance, real estate, or a related field, or equivalent work experience.
• 2–4 years of directly related experience in business analysis, product operations, application support, product management support, compliance support, or a related role.
• Strong analytical and problem-solving skills, including the ability to investigate issues and identify root causes.
• Strong organizational skills and the ability to manage multiple issues, enhancements, deadlines, and stakeholder expectations.
• Ability to work independently, exercise sound judgment, and escalate risks appropriately.
• High attention to detail and a strong commitment to accuracy

Knowledge, Skills, and Abilities (KSAs)

• Has basic knowledge of general business environment/operation and has general cost benefit awareness. Develops a strong understanding of business processes, user needs, calculation requirements, and how calculator solutions are used throughout the title and escrow workflow.
• Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems.
• Good written and oral communication skills in order to define parameters to meet business requirements. Must be able to explain complex information clearly to both technical and nontechnical audiences.
• Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes. Facilitates discussions to clarify business requirements, expected outcomes, priorities, dependencies, and potential impacts. Translates business needs into clear user stories, functional requirements, business rules, acceptance criteria, and process documentation.
• Creates documentation of business processes, training procedures, and standard operating procedures. Creates and maintains functional documentation, business rules, process maps, procedures, reference materials, decision logs, and change histories.
• Has basic understanding of Data Analysis and/or relational databases.
• Has basic understanding of system integrations and supporting technologies.
• Standard Microsoft Office skill set.

Preferred Qualifications

• Experience in the title, escrow, real estate, mortgage, financial services, or another highly regulated industry.
• Knowledge of title and escrow calculations, fees, rates, disclosures, or settlement processes.
• Experience supporting calculation engines, pricing tools, fee calculators, or rules-based systems.
• Experience working with Agile product-development practices and tools such as Jira or Azure DevOps.
• Experience with support and work-management tools such as ServiceNow, ServiceFirst, or similar platforms.
• Experience working with compliance controls, audits, or regulatory change-management processes.

Pay Range: $73,900.00 - $98,500.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.