3h 34m ago
Staff Infrastructure Engineer
intuneoktadocusignjira
Hybrid
|United States of AmericaStaff Infrastructure Engineer
Firestorm | Defense technology
3h 34m agoHybrid
Full Time
IC
United States of America
About the role
The Staff Infrastructure Engineer is a critical, hybrid remote role dedicated to the management, administration, and governance of our suite of enterprise applications. Operating at a staff level, this position serves as the primary technical owner for core SaaS and GovCloud platforms, ensuring they meet strict security and compliance standards. This individual acts as the highest point of technical escalation for support teams and drives the continuous improvement of application management, identity federation, and endpoint provisioning within a defense compliance framework.
What You'll Do
Enterprise Application Management & Governance
- Microsoft 365 GCC-High: Manage and administer the M365 GCC-High tenant, including Intune for mobile device management (MDM), Windows Autopilot for zero-touch provisioning, Entra ID, Single Sign-On (SSO), federation, and other core Microsoft cloud services.
- Okta Gov: Oversee enterprise identity and access management (IAM), configuring robust SSO, multi-factor authentication (MFA) policies, user lifecycle management, directory integrations, and application assignments within the Okta Gov tenant.
- Zoom Gov Enterprise: Administer the Zoom Gov suite, including Zoom Meetings, Zoom Phone, Workspaces, Whiteboard, and Visitor Management.
- Zoom Rooms: Provision new meeting room hardware and software, update device firmware, monitor room health and peripheral connectivity, troubleshoot A/V issues, and manage room resource scheduling and digital signage.
- Slack Gov: Govern the Slack Gov workspace by managing user lifecycles, configuring enterprise grid settings, reviewing and approving third-party app integrations, enforcing data loss prevention (DLP) controls, and establishing message retention policies.
- DocuSign Enterprise: Manage user provisioning, allocate licenses, govern document templates, and enforce security settings to ensure compliance with electronic signature and document retention policies.
- Adobe Enterprise: Administer user licenses, deploy Creative Cloud and Acrobat packages, and manage enterprise security settings and SSO integrations for the Adobe suite.
- Atlassian Gov Suite: Administer Jira and Confluence environments, managing project workflows, space permissions, role-based access controls (RBAC), plugin integrations, and overall instance performance.
- NinjaOne & Endpoint Management: Utilize NinjaOne for remote monitoring and management (RMM). Create and deploy software packages for laptops, manage automated patch cycles, monitor endpoint health, and ensure seamless application update management across the global fleet.
IT Support & Compliance Operations
- Tier 3 Support Escalation: Serve as the senior technical escalation point for Support Desk requests, investigating and resolving complex identity, application, networking, or provisioning issues to reduce mean time to resolution (MTTR).
- Compliance Governance: Execute routine compliance duties to ensure all enterprise applications, configurations, and access controls strictly align with internal policies and external defense regulations (such as CMMC Level 2 and NIST SP 800-171).
Qualifications & Requirements
- Experience: 8+ years of experience in enterprise infrastructure, IT operations, and SaaS application administration, with a strong focus on managing GovCloud platforms.
- Technical Proficiency: Deep, hands-on expertise with M365 GCC-High, Intune, Okta, and endpoint management tools (NinjaOne), alongside advanced remote troubleshooting skills.
- Compliance Knowledge: Familiarity with defense compliance frameworks (CMMC, NIST SP 800-171) and a track record of implementing strict access controls across enterprise SaaS applications.
- Work Model: Ability to thrive in a hybrid remote environment, demonstrating strong autonomous work habits, operational discipline, and cross-functional communication skills.
Work Environment
- Based at our HQ in San Diego, CA; this role requires an on-site presence
- Willingness and ability to travel 10%
Who We Are
Firestorm is a defense technology company building the future of contested logistics and small unmanned aerial systems (sUAS). We design, build, and field affordable, attritable, mission-configurable platforms that give U.S. and allied warfighters an asymmetric edge in environments where traditional logistics break down and air superiority can no longer be assumed.
Our customers are operators. We move at their tempo — from concept to flight test to forward employment — and we measure ourselves on whether we put capability in their hands when it matters.
Why Firestorm
- Mission that matters. We build for operators, and they use what we build.
- Real ownership. You will shape the SOCOM/CENTCOM portfolio and drive product market fit and procurement of Firestorm technologies across these commands.
- Fast tempo, short cycles. Engineering, product, and BD sit at the same table — decisions happen in days, not quarters.
- Equity in a growth-stage company building category-defining capability.
- A team of operators, builders, and serious professionals who care about the warfighter.
Benefits & Perks
Our culture fosters collaboration, respect, and trust, empowering passionate people to do their best work. We offer a competitive salary, comprehensive benefits, and opportunities for career growth. In addition to an opportunity to take part in an innovative, collaborative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employees. Here are just a few ways that we show our appreciation:
- We offer comprehensive medical, dental, and visions plans
- 401(k) Retirement Savings Plan to invest in your long-term retirement goals
- Equity grants for new hires
- Unlimited PTO
- Extremely generous company holiday calendar, including holiday hiatuses in July & December.
- Generous Parental Leave
- Lifestyle Spending Account
- FSA
- DCFSA
- HSA
- Hospital Indemnity insurance
- Critical Illness insurance
- Accident insurance
- Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
- Mental Health Resources: We provide free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available to you as well.
Required Skills
intuneoktadocusignjira
Required Languages
🇬🇧 English