Sales Operations Analyst

Title: Sales Operations Analyst Location: Remote; San Francisco, CA

About Figure

Figure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.
Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.
We’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies.

About the Role

We’re looking for a Sales Operations Analyst to join our growing team! As Sales Operations Analyst, you’ll support all aspects of the day-to-day Sales function. The role is a mix of direct sales rep support, data integrity, tactical task execution, and task automation. You’ll be highly detail oriented and comfortable getting in the weeds, while always looking for ways to create efficiencies. You’ll join a team of stellar Sales and Marketing Operations analysts and work closely with Sales Representatives, Sales Leaders, Marketing, and cross-functional teams.

What You’ll Do

• Serve as the primary point of contact for Salesforce and Ops Console user support, addressing and resolving questions from the sales team
• Own daily, weekly, and monthly “Run the Business” operations, such as lead and account assignment, data integrity updates, email triaging, and report building
• Identify areas for improvement, optimize current tasks, and automate manual processes to enhance efficiency and reduce manual work
• Act as the first line of defense for production support bugs and feature feedback, filing Jira tickets on behalf of the sales team and escalating as needed
• Maintain comprehensive documentation for all sales processes and Run the Business tasks
• Learn the “build” side of Sales Ops, assisting with field creation, Flows, page layouts, and list views when possible
• Assist in new sales tool setup, training, rollout, onboarding, and adoption monitoring
• Create and maintain standardized reports and dashboards to monitor pipeline health, data integrity, and key performance indicators in Salesforce
• Support the hygiene and administration of Salesforce through routine data clean-ups and report notifications
• Execute quarterly projects aimed at elevating sales team efficiency and efficacy
• Assist in building out Salesforce tools for the New Construction team

What We Look For

• Bachelor’s degree
• 1+ years of experience in a Sales Operations capacity
• Experience using Salesforce
• Highly detail oriented
• Excellent verbal and written communication skills
• Ability to manage time effectively across multiple work streams and juggle multiple projects
• Strong analytical skills and the ability to thrive in a data-rich environment
• Experience collaborating effectively with business stakeholders, sales reps, and cross-functional teams
• Ability to create thorough documentation of work
• Adhere to all company security policies and data handling procedures.
• Complete mandatory security awareness training within required timeframes.
• Promptly report any suspected security incidents or suspicious activity to the Security team.

Salary

• Base Compensation Range: $76,600 - $100,000/yr
• 5% annual bonus target, paid quarterly
• Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
  Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
  Employer-paid life and disability insurance
  11 observed holidays and PTO plan
  Up to 12 weeks of paid family leave
  Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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