Senior Business Platforms & AI Specialist

Fb | Distribution

41m ago

On-site

Full Time

New Zealand

Shape how Distribution works, not just how its systems run. We're looking for a senior specialist to own our key business platforms and turn AI and automation into practical improvements our branches, teams and customers actually feel.

Full-time · Distribution Business Platforms Team · Reports to the Head of IT Distribution

At Fletcher Distribution, technology sits at the heart of how we serve trade and retail customers across New Zealand. Our Business Platforms team is moving beyond traditional application support toward proactive platform ownership, automation and continuous improvement, and this role is central to that shift.

About the Role:

You'll partner with Distribution teams to improve how the business operates through technology. That means optimising the platforms we rely on every day, finding ways to simplify and automate how work gets done, and turning emerging AI capability into solutions that lift efficiency, customer experience and operational performance.

You'll take opportunities all the way from problem to outcome: understanding the business need, designing the solution, working with vendors and specialists to deliver it, and making sure it's adopted and delivers measurable value. This is a senior individual contributor role with no direct reports, and plenty of scope to influence.

What You’ll Do:

Own and optimise our business platforms

Take ownership of assigned Distribution platforms, accountable for their business value, usability and lifecycle health
Maintain improvement roadmaps and prioritised backlogs aligned to business strategy
Get the most out of existing SaaS capability before adding customisation or new tools
Work with vendors on releases, configuration, enhancements and integrations

Put AI and automation to work

Spot high-value opportunities to simplify, standardise or automate manual, high-friction processes
Turn emerging AI capability into practical use cases embedded in real workflows
Assess opportunities on value, feasibility, risk, governance and adoption, and avoid tech looking for a problem
Partner with technical, security and data teams to deliver safe, practical solutions

Partner with the business and deliver

Build strong relationships with Distribution stakeholders and understand their operational context
Constructively challenge current ways of working and help shape simpler future-state processes
Translate needs into clear requirements, solution options and acceptance criteria
Lead improvements from concept through design, testing, implementation, adoption and review

Govern and keep improving

Make sure changes account for security, privacy, data quality, resilience and supportability
Track adoption and outcomes to prove value and find the next improvement
Keep platform knowledge documented so the team isn't reliant on any one person
Manage vendor performance and service reviews, and mentor others in the team

What You'll bring:

Essential:

7+ years' experience across business platforms, enterprise applications, process improvement, automation or technology-enabled change
A track record of improving business processes and delivering measurable outcomes through technology
Experience owning or evolving SaaS, ERP or other business-critical operational platforms, including working with vendors
Strong process analysis and solution design skills, documenting only as much as the outcome needs
A practical understanding of what AI can and can't do, and how to apply it safely to business workflows
Working knowledge of workflow automation, integrations, APIs, data flows and low-code/no-code tools
Experience with testing, release and change implementation, and validating benefits
Confident stakeholder engagement and influencing skills across operational, leadership and technical audiences
Comfort with ambiguity, a bias toward simplification, and ownership from problem through to outcome
A relevant tertiary qualification or equivalent practical experience

Nice to Have:

Hands-on experience identifying or implementing automation or AI-enabled business solutions
A background in distribution, manufacturing, supply chain, retail, construction, finance operations or another operationally complex environment
Platform, AI, automation, Agile, Lean, ITIL or product certifications

Why Join Us?

Real impact: your work changes how branches, operational teams and customers experience Distribution every day
AI with purpose: apply AI where it solves real business problems, with the backing to do it safely and well
Ownership and influence: a senior role with genuine accountability for platforms, roadmaps and outcomes
A team on the move: help shape a team shifting from support to proactive ownership and continuous improvement

Other Benefits:

Competitive base remuneration
Genuine development opportunities that come with being part of the wider Fletcher Building Group
Staff buying privileges and company benefits for you and your family
Z Energy fuel discounts and free monthly Pie & coffee
KiwiSaver employer contributions matched up to 4%
Employee Education Fund
Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

Required Languages

🇬🇧 English