Sales Development Representative

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 1,000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is the world’s leading provider of reservation software to the tour, activity and attraction industry, working with thousands of businesses across North America and the globe. Our clients’ work ranges from walking tours to shark diving experiences. 

The FareHarbor NORAM organization is looking for driven & ambitious individuals to join our incredible Sales team. The Sales Development Representative (SDR) is a foundational member of FareHarbor’s outbound go-to-market engine, responsible for generating top-of-funnel pipeline through proactive outreach into target accounts. SDRs work closely with Account Executives to book qualified product demos, contributing directly to overall revenue growth.

This role is designed for high-output, early-career sales professionals who are passionate about prospecting and energized by creating new business opportunities. The SDR team serves as a key driver of pipeline generation as we scale Field Sales and territory-based coverage.

Our team works hard and we have fun along the way. We talk shop on our clients' boats on a sunset cruise, learn a new market by exploring a haunted house together, show a conductor how they can streamline their check-in on a train, or teach a brewery how they can maximize revenue in their venue spaces. Our clients are in the memory-making business and we enable those dreams!

What you’ll do here:

• Execute high-volume outbound campaigns, primarily via cold calls, with messaging targeted to different regions and verticals
• Manage your lead pool and lead flow through prospecting tools (i.e. CRM, LinkedIn, email, etc) with thoughtful, relevant messaging for different systems and personas
• Schedule qualified product demos for Account Executives, with a consistent show rate 
• Utilize our CRM to document lead interactions, record crucial details, and enable better lead qualification
• Develop and maintain a deep understanding of FareHarbor’s features / functionalities / partners and effectively communicate the value propositions to potential customers, as well as internal collaboration with Marketing, Sales, Operations, etc
• Stay updated with industry trends, market changes, and competitors' activities to identify potential business opportunities
• Gather market intelligence and customer feedback to provide valuable insights to the marketing, product development, and strategy teams
• Monitor your individual sales performance and implement strategies to maximize productivity and results
• Be a true team player who is willing to go the extra mile to deliver exceptional results for our prospective clients

Requirements:

• Proactive, motivated, organized, enthusiastic, and comfortable with a fast pace
• Comfortable speaking with people on the phone and in person; Able to handle rejection and stay motivated
• Excellent organization and time-management skills
• Cool under pressure with the ability to balance / execute multiple priorities
• Professionalism in all business interactions across all communication channels
• A growth mindset: comfortable adopting/utilizing new technology and the ability to implement new learnings into your day-to-day routine
• Ideally suited for individuals who are motivated by financial success and rewards
• Bonus: Willingness to travel for industry events & conferences

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: Year 1 Earning Potential: $55,901-$93,170 (Base Compensation Range: $18.81/hour-$31.35/hour)

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.

What to expect from your Recruiter

Scams take place across many industries and recruitment is no different, with fraudulent attempts often leading towards requests for personal or banking information.

If you receive communication via email (with no prior context) about a role at FareHarbor and you aren’t sure about the legitimacy, please know:

1. Our FareHarbor team will never ask for money at any point in the recruitment process. This is not part of our practice at any stage. If anyone is asking for your credit card or banking information in relation to a role at FareHarbor, this is not a legitimate FareHarbor interaction and most likely fraudulent.
2. You can always check our job board and apply to a role that you are interested in – our team will reach out to any candidate that seems to be a good fit. If we have reached out to you and we see you apply, we’ll know you are interested!
3. The first step in our interview process is always an initial chat (phone or video call) with a member of our Recruitment Team, usually followed by an interview process where you may meet with other member(s) of the team during scheduled times. If you are receiving a job offer without having gone through the interview process, it is not a legitimate role at FareHarbor. For more information about what it’s like to work at FareHarbor and what we do, check out our FareHarbor Boarding Pass. 

If you are interested in a role at FareHarbor, you can always apply directly to any job posting. This will be a guaranteed way to ensure that the role is legitimate and you will be speaking to a member of the FareHarbor Recruitment Team if it seems to be a mutual fit.

Thank you!