Support Engineer

Position:
Support Engineer I

Company:
ExtraHop

Compensation:
$60,000 - $65,000 + bonus + benefits

Location:
United States, Raleigh, North Carolina

Employment type:
Not specified

Work Arrangement:
Remote-first, flexible shift schedule

Short Summary:
We are looking for a Global Support Engineer I to support technical issues and enhance customer experience while advancing your career in support engineering.

Responsibilities:
- Provide hardware and firmware deployment support for our appliances.
- Participate in Knowledge Centered Services (KCS) by learning and contributing.
- Engage in troubleshooting activities and assist with ticket handling.
- Collaborate with experienced engineers and cross-functional teams.
- Assist customers with network infrastructure configuration and hardware support.
- Utilize a ticketing system for communication and task completion.
- Act as the single point of contact for customer inquiries.
- Communicate professionally with customers via various channels.
- Attend regular in-office meetings and training sessions.

Requirement:
- Two years of experience in B2B Technical Support.
- In-depth knowledge of the OSI Model and network infrastructure concepts.
- Excellent customer service and organizational skills.
- Ability to work in fast-paced environments with reliable attendance.

Benefits:
- Health, Dental, and Vision Benefits.
- Flexible PTO, Sick Time, and Paid Volunteer Time.
- Educational Reimbursement.
- 401k with Employer Match or Pension.
- Pet Insurance and Parental Leave (US Only).
- Hybrid and Remote Work Model.

Join ExtraHop to help protect and empower the connected enterprise!