Manager, Customer Success

Title: Manager, Customer Success

Location: US Corp Office | Cincinnati Office

Exostar is seeking a Manager of Customer Success to lead the team serving small and medium-sized businesses using Exostar Managed on Microsoft 365 and CMMC Ready Suite solutions. You will be accountable for team performance, customer adoption, and retention across the SMB business line, helping defense suppliers make secure collaboration part of everyday work and progress toward CMMC readiness.

This is a hands-on people leadership role. You will hire and coach Customer Success Managers, establish consistent operating practices, and build programs that serve a growing customer base efficiently. Working with Sales, Solutions Consulting, Onboarding, Professional Services, Product, Support, and Operations, you will align the team around customer outcomes and sustainable growth.