Customer Success Manager

Title: Customer Success Manager

Location: US Corp Office | Cincinnati Office

Overview

Exostar is seeking a Customer Success Manager to help small and medium-sized businesses adopt and realize ongoing value from Exostar Managed on Microsoft 365 and CMMC Ready Suite solutions. As a member of our Go-To-Market team, you will manage a portfolio of SMB customers, helping defense suppliers build secure collaboration into everyday work and progress toward CMMC readiness.

You will work with business owners, customer administrators, and IT and compliance contacts who often balance cybersecurity responsibilities with other priorities. You will turn customer goals into practical success plans, remove adoption barriers, and support retention and growth through proactive engagement.