Associate Systems Engineer, Excellence Center, (Prague)

Title: Associate Systems Engineer, Excellence Center, (Prague) Location: Prague, Czech Republic

As an Associate Systems Engineer, you play a key role in supporting the Systems Engineering organization through activities that drive customer adoption as well as lifecycle management of a customer’s fleet of products and solutions.

SHOULD YOU ACCEPT THIS CHALLENGE, YOU WILL…

• Assist internal teams with configuration validation in support of sales opportunities
• Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes
• Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
• Be involved in the Account Planning process as part of a larger team
• Assist with solution designs and take point on simple designs
• Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions
• Work with established programs and sizing tools to support customer pursuits
• Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management
• Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction
• Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• BS in CS, EE or other technical degree and/or equivalent experience
• 1-2 years of experience (technology industry preferred)
• Fluency in German &/or French. Ideally German
• Strong phone presence and experience in a high-volume customer interaction environment
• Conscientious attitude and dependability, strengths in teamwork and communication
• Confident, articulate and professional speaking abilities, and a strong ability to listen
• Ability to collect data, identify problems, establish facts and draw valid conclusions
• Preparation and delivery of technical product and architecture presentations
• Passion for technology and aptitude to learn new technologies
• Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
• Demonstrated listening, written communication and product presentation skills
• Ability to handle multiple tasks and projects, in real-time scenarios
• Apply critical thinking techniques to work through customer situations and interactions
• Domestic, overnight travel 5-10% of the time
• Willingness to relocate upon promotion
• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
• Salesforce.com experience helpful
• Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful

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