Middle Onboarding Manager

Onboarding Manager

Location: Remote, must accommodate US East Coast working hours

About Us

Partnerships are the future of go-to-market. They drive 30-50% of company revenue, yet most partner teams are stuck with spreadsheets, email chains, and outdated CRMs - tools never built for partnerships at scale. The result? Wasted time, lost deals, and inefficiencies that kill growth.

EULER is the AI-native PRM for modern partnership teams - built to replace manual work, eliminate partner friction, and turn partner activity into repeatable revenue and measurable ROI. Our mission: make partner revenue scalable and predictable.

We grew 600% YoY in 2025 and serve industry leaders - consistently winning against legacy solutions. We move fast, build intentionally, and focus on delivering real value. If you're excited to solve big problems, work with smart teammates, and shape the future of partner tech, we'd be glad to meet you.

Role Overview

As a Customer Success, Onboarding Manager, you will own the entire onboarding experience at EULER. Your mission is simple but critical: ensure every new customer launches successfully, understands value early, and is set up for long term success.

You will design, run, and continuously improve the onboarding process, working closely with Sales, Product, and Customer Success to create a seamless handoff and a world class first experience. This role sits at the intersection of strategy and execution and will heavily influence retention, expansion, and customer sentiment.

Key Responsibilities

Customer Onboarding Ownership

• Own the end to end onboarding lifecycle from contract signature through successful go live
• Guide customers through implementation, configuration, and early usage milestones
• Ensure customers reach first value quickly and confidently

Onboarding Process and Program Design

• Design, document, and continuously improve onboarding workflows, timelines, and playbooks
• Define clear onboarding stages, success criteria, and exit points
• Standardize onboarding while allowing flexibility for different customer needs and segments

Expectation Setting and Success Alignment

• Set clear onboarding expectations with customers including scope, timelines, and responsibilities, starting from the onboarding kickoff call
• Partner with customers to define success goals and desired outcomes early in the relationship
• Ensure internal teams are aligned on customer goals and onboarding plans

Training and Enablement

• Deliver live and recorded product training tailored to customer roles and use cases
• Create onboarding documentation, guides, and best practices in partnership with Product and CS

Cross Functional Collaboration and Handoffs

• Work closely with Sales to ensure clean and consistent handoffs post close
• Partner with Customer Success to ensure a smooth transition from onboarding to steady state ownership
• Share onboarding insights that inform account strategy, health, and expansion opportunities

Customer Feedback and Advocacy

• Act as the voice of new customers, surfacing feedback, friction points, and feature requests
• Identify patterns in onboarding challenges and work with Product to address them
• Advocate for improvements that reduce time to value and increase activation

Metrics and Continuous Improvement

• Define and track onboarding success metrics such as time to first value, activation rates, and onboarding completion
• Identify risks early and proactively intervene to keep onboarding on track
• Use data and customer feedback to continuously refine the onboarding experience

Qualifications

Experience

• 3+ years of experience in customer onboarding, implementation, or customer success within B2B SaaS
• Experience owning onboarding programs or implementations from start to finish

Skills

• Exceptional written and spoken English with the ability to clearly explain complex concepts
• Strong technical aptitude and comfort learning and explaining software workflows
• Experience with CRM and customer success tools such as HubSpot, Salesforce, or similar platforms
• Strong project management and organizational skills
• Excellent communication skills with customers and internal stakeholders

Knowledge

• Familiarity with SaaS onboarding best practices and customer lifecycle management
• Understanding of partnerships, PRMs, or adjacent SaaS categories is a plus

Attributes

• Customer obsessed and outcomes driven
• Highly organized and comfortable managing multiple onboarding engagements at once
• Proactive, detail oriented, and process minded
• Comfortable operating in a fast moving startup environment and building from zero to one
• A true owner mentality with a willingness to roll up your sleeves

Why Join Us

Impact

Be the person who defines how customers experience Euler from day one

Growth

Help build the foundation of our customer organization and grow with the company

Culture

Work with a focused, collaborative team that values ownership, clarity, and real customer impact

We'd love to meet you.