Technical Delivery Manager – PROS

Synopsis

Lead the end-to-end delivery, integration, and operational management of airline Revenue Management platforms, with a primary focus on PROS Revenue Management (RM), Group Sales Optimizer (GSO), and their integration with the Amadeus ecosystem and the rest of the Offer ecosystem. Partner closely with business, technology, and external vendors to deliver enhancements, manage releases, ensure data integrity, and maintain operational stability across the Revenue Management landscape.

Accountabilities

• Own the product delivery roadmap, backlog, release planning, and lifecycle management for Revenue Management and Group Sales solutions.
• Translate business requirements into technical specifications, integration designs, and acceptance criteria, ensuring successful delivery of enhancements, upgrades, and new capabilities.
• Manage integrations and data flows across PROS, Amadeus Altéa Inventory, RAAV, schedules, fares, bookings, inventory, and revenue-related systems.
• Monitor interface performance, data quality, and operational SLAs, driving issue resolution, root cause analysis, and continuous improvement.
• Coordinate cross-functional delivery across internal technology, data, platform, and integration teams while managing dependencies and release schedules.
• Act as the primary technical liaison between business stakeholders, vendors, and external solution providers, ensuring accountability for delivery, change requests, and service quality.
• Coordinate closely with the DTI technical, platform and data teams who own the underlying platforms, aligning Offer delivery with their roadmaps, standards, environments and release schedules.
• Manage cross-team dependencies and sequencing across DTI integration, platform and data engineering, securing the capacity and commitment needed for Offer initiatives.
• Act as the bridge between the Offer business and DTI, translating requirements and arbitrating technical trade-offs across teams.
• Ensure system stability through effective incident, problem, change, and environment management practices.
• Maintain technical documentation, interface specifications, data dictionaries, and operational runbooks.
• Hold vendors accountable on SLAs, change requests and defect resolution, and support commercial and contract discussions with technical input

Education & Experience

• Bachelor's degree in Computer Science, Engineering, Operations Research, or a related discipline.
• 5+ years of experience within airline technology, commercial systems, or revenue management environments.
• Minimum 4 years of hands-on experience with PROS Revenue Management solutions, including implementation, integration, or production support.
• Strong experience integrating airline commercial systems, ideally within the Amadeus Altéa and Revenue Availability ecosystem.
• Solid understanding of airline data domains including schedules, ATPCO fares, bookings/PNRs, inventory management, competitor data, and revenue accounting.
• Experience managing complex, multi-vendor technology deliveries and cross-functional stakeholder engagement.
• Strong technical knowledge of APIs, integrations, SaaS platforms, cloud-based environments, SQL, and data reconciliation processes.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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