IT Support Assistant

Position:
IT Support Assistant - Graphic Design Background

Company:
Eram Talent

Location:
Saudi Arabia, Dhahran

Employment type:
Full time

Work Arrangement:
On-site

Short Summary:
Eram Talent is seeking a creative and technically skilled IT Support Assistant to provide IT support services while delivering high-quality graphic design solutions for digital and print media.

Responsibilities:
- Provide first-level IT support for hardware, software, and system-related issues.
- Assist in maintaining computer programs, applications, system documentation, and operational procedures.
- Design creative layouts using typography, color, imagery, and branding guidelines.
- Produce high-quality visual assets for print and digital platforms, including brochures, presentations, banners, social media graphics, advertisements, and marketing materials.
- Collaborate with stakeholders to understand project requirements and deliver creative solutions.
- Support website and digital content updates when required.
- Troubleshoot minor computer hardware, software, and network-related issues.
- Maintain data backups and support portal administration activities.
- Prepare reports, presentations, and documentation for management review.
- Assist senior IT personnel with software configuration, system maintenance, and technical support activities.
- Handle service requests, trouble reports, and documentation with minimal supervision.
- Ensure compliance with organizational IT policies, security procedures, and branding standards.
- Perform other related IT and creative support duties as assigned.

Requirement:
- Diploma or Bachelor's degree in Computer Science, Information Technology, Graphic Design, Multimedia, or a related field.
- 3–5 years of experience in IT support with a strong graphic design background.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other graphic design tools.
- Experience with Microsoft Office, particularly PowerPoint for presentation design.
- Basic knowledge of computer hardware, software installation, troubleshooting, and system support.
- Familiarity with website content management systems (CMS) and digital media is an advantage.
- Strong understanding of branding, typography, layout design, and visual communication.
- Excellent organizational and multitasking skills with the ability to manage multiple projects simultaneously.
- Strong verbal and written communication skills in English.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Experience supporting engineering, technical, or corporate environments is preferred.