Staff Solutions Architect

Title: Staff Solutions Architect Location: Remote - US

Now, let’s talk about you.

Omni is how Engine reaches travelers far beyond its own platform. The Omni API gives enterprise travel and fintech platforms programmatic access to Engine’s hotel booking engine, the same technology that powers Engine for thousands of businesses. Partners choose their path: Omni Go, a turnkey deep-linking integration that hands checkout to Engine, or Omni, a full gRPC or HTTP/JSON integration where they own shopping, booking, payments, and post-booking management end to end.

As Staff Solutions Architect, Omni APIs, you’ll own the technical success of Engine’s Omni partners, from the first discovery call through a live, healthy, expanding integration. You’re the person a partner’s engineering team trusts to tell them which path fits, how to build it, and why a booking failed. You’ll run multiple concurrent integrations, keep shortening the time it takes a partner to go live, and carry what you learn in the field straight into the Omni roadmap.

What You'll Do

Omni is how Engine reaches travelers far beyond its own platform. The Omni API gives enterprise travel and fintech platforms programmatic access to Engine's hotel booking engine—the same technology that powers Engine for thousands of businesses. Partners choose between Omni Go, a turnkey deep-linking integration that hands checkout to Engine, and Omni, a full gRPC or HTTP/JSON integration where they own shopping, booking, payments, and post-booking management end to end.

As Staff Solutions Architect, Omni APIs, you'll own the technical success of Engine's Omni partners, from the first discovery call through a live, healthy, expanding integration.

• Shape the deal before it's signed. Join discovery calls with Partnerships and help partners choose between Omni Go and full Omni based on their product, timeline, and engineering capacity. Own technical responses to pre-sales API questionnaires and scope what's supported today, what's on the roadmap, and what needs a workaround.
• Own partner implementations. Lead multiple concurrent integrations from kickoff to go-live as the primary technical contact for partner engineers, product managers, and executives. Guide partners through property content, rate shopping, quoting and booking, cancellation, and post-booking management over gRPC or HTTP/JSON.
• Debug independently. Reproduce issues in sandbox and diagnose failures without waiting on an engineer. Keep implementation progress visible internally and escalate risks early with clear written summaries.
• Keep live integrations healthy. Build Datadog dashboards and alerts for error rates, latency, and booking success. Trace failed bookings through logs to root cause, then fix them yourself, brief Engineering, or coach the partner through remediation.
• Make every integration faster. Refine implementation playbooks, kickoff templates, go-live checklists, and partner certification. Build sample apps, Postman and grpcurl collections, scripts, and internal tooling that reduce partner build time.
• Scale enablement. Create and improve materials for partner developers, Partnerships, and Account Management. Use AI tools to scale documentation, debugging, and enablement without sacrificing accuracy.
• Shape the Omni roadmap. Turn partner enhancement requests into clear, prioritized input for Product. Partner with Product and Engineering on roadmap planning, bringing integration volume, partner impact, and deal value to the conversation.
• Deliver measurable results. Partner with Partnerships, Product, Engineering, and Account Management to reduce time to go-live, launch more Omni and Omni Go partners, improve integration health, and ship enablement content that partners and internal teams use.
• Build momentum in your first 3–6 months. Own a portfolio of Omni and Omni Go implementations, streamline the implementation process, and improve partner enablement materials.

What You’ll Bring To Engine:

• 5+ years in Solutions Architecture, Solutions Engineering, Technical Account Management, or Implementation Engineering for API-based products.
• Fluency with REST or gRPC integrations: you can read API documentation and partner code, make test calls, and diagnose failed requests independently.
• Working knowledge of at least one programming language, sufficient to build sample apps, scripts, and Postman collections.
• Hands-on observability experience with Datadog, Chronosphere, or similar platforms, including dashboards, alerts, and log-based investigation.
• A track record of leading technical integrations with enterprise partners or customers.
• Clear, confident communication with engineers, product managers, and executives, both externally and internally.
• A product mindset and the ability to turn scattered partner feedback into well-defined, prioritized requests.
• Strong project management skills across multiple concurrent integrations.
• Experience working directly with Product and Engineering teams.
• Daily, practical use of AI tools.

Evergreen Status:

We accept applications for this role on an ongoing basis. We review applications as they are received and encourage interested candidates to apply early.

Applications for this role will be accepted through January 1st, 2027 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.