Senior Account Manager, Tier 3

Title: Account Manager, Tier 3 Location: Orlando, FL

Job Title: Account Manager, Tier 3
Location: Remote, USA
Compensation: $120,000-$150,000 OTE

Etlropy is seeking an Account Manager to drive growth at credit union customers already using Eltropy's agentic AI platform. You'll own the full playbook: designing multi-touch campaigns that reach executives at scale, then building 1:1 relationships with C-suite decision-makers. This means running sophisticated sequences in HubSpot, preparing executives for high-stakes conversations, and landing meaningful expansions across customers you'll know well.

Role & Responsibilities
• Build and run automated outreach (email sequences, tracked campaigns, short demo videos) that reaches every account and turns engagement into conversations
• Build relationships with CEOs and executives at smaller institutions through 1:1 meetings, small-group sessions and selected on-site visits
• Partner with CSMs, Sales Engineering and Marketing to find opportunities, create demo content and land expansions
• Use industry partners (leagues, associations, events) and customer references to expand reach and credibility
Qualifications
• 5+ years in B2B SaaS revenue roles: sales, account management, or marketing with a track record of measurable revenue impact, such as closed revenue, influenced pipeline, or growth against targets
• 3+ years in the credit union/community banking market
• Experience designing and running multi-touch campaigns or sequences (HubSpot or similar) and improving them through testing
• Strong written and executive communication, including messaging that works by email, video and in person
• Comfort presenting to and briefing C-suite audiences, including preparing executives for high-stakes conversations
• Experience managing partner and stakeholder relationships across organizations
• Ability to work across Sales, Marketing and Customer Success, and keep go-to-market messaging aligned
• Comfort with CRM data and AI-assisted tools to work a large book efficiently

Why join us?

• Be part of a dynamic, high-growth tech company with an exciting future.
• Work in a collaborative and supportive environment that values innovation and employee experience.
• Competitive compensation and benefits, including healthcare, 401(k), and professional development opportunities.
• An opportunity to make a direct impact in the way Credit Unions and Community banks manage and elevate their member experience.

About Eltropy (www.eltropy.com)

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values:

• Customers are our North Star
• No Fear - Tell the truth
• Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.