Customer Experience Expert

Position:
Senior Customer Experience Expert

Company:
ELEKS Product Design Office

Location:
Ukraine (Remote)

Employment type:
Not Specified

Short Summary:
We’re looking for a Senior Customer Experience Expert who designs exceptional end-to-end experiences and knows how to put AI to work in the process. You’ll own the customer journey across every touchpoint and channel, turning deep research, data, and creative problem-solving into experiences that feel effortless and drive real business growth.

Responsibilities:
- Lead CX initiatives and projects in close collaboration with cross-functional teams, from launch through ongoing optimization
- Develop and implement omnichannel CX strategies aligned with business goals
- Build and run AI-powered workflows that automate and accelerate CX work
- Apply advanced research methods, journey mapping, and predictive analytics
- Champion customer-modelling techniques to create detailed personas and scenarios
- Synthesize findings from various research into clear, actionable recommendations
- Facilitate workshops with stakeholders to ideate, collaborate, and co-create solutions
- Lead conceptual design efforts, transforming insights into innovative concepts
- Establish and continuously analyze metrics, customer feedback, and trends
- Deliver compelling reports and presentations to stakeholders
- Advocate for accessibility, ensuring products and services meet recognized standards

Requirement:
- 3+ years designing complex customer experience solutions across multiple touchpoints
- Demonstrable experience building reliable agentic AI workflows
- Experience running practical trainings and facilitating leadership around CX Design
- Experience with both large corporate clients and medium-size businesses
- Strong CX strategist and designer with advanced proficiency in customer research methodologies
- Excellent communication and interpersonal skills
- Strong storytelling ability to articulate the value of CX work

Benefits:
Not Specified