Middle Customer Success Manager

🏢 Team: Sales

📍 Location: Remote

⏳ Employment Type: Full-time

Who we are?

Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.

Why this position?

We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.

What you’ll do:

Customer Success

• Stay in touch with active clients and ensure a smooth collaboration

• Run quarterly NPS calls to collect qualitative feedback

• Collect testimonials and reviews on platforms like Clutch and LinkedIn

• Conduct exit interviews when clients leave

• Control the invoicing process and ensure timely payments

Client Communication

• Spot risks early and coordinate with the internal team

• Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)

Retention & Retargeting

• Reconnect with past clients, keep the relationship warm

• Identify expansion or return opportunities

What we expect:

🔧 Hard Skills

• Have 2+ years in B2B client-facing  roles (Customer Success, Sales, Account Management — ideally in tech or creative services)

• Fluent English (spoken and written communication with clients)

• Running discovery calls with clients: identifying business goals, needs, blockers, and risks

• Upsell / cross-sell skills 

• Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)
  

🤝 Soft Skills

• Discovery mindset — curiosity, ability to ask open and probing questions

• Empathy and client orientation

• Strong communication skills (clear, structured, diplomatic)

• Initiative — suggesting improvements to processes

• Organization and prioritization — managing multiple clients and priorities at once

• Team collaboration — working effectively with sales and marketing

For you:

💸 Salary: discussed individually and depends on your experience and skills

⏰ Flexible working hours

🏝️ Paid vacations and sick leaves

💯 Fully remote

💼 Co-working space compensation

✍️ Finance Support (we take care of accounting for you)

🛍️ Employee referral bonus

📚 Reading Club and corporate library

Interview Stages:

➡️ Interview: with Talent Acquisition Specialist

➡️ Interview: with CEO (dive deeper into your experience)

➡️ Reference Check

➡️ Offer

Want to learn more about our company or see our work?