Strategic Account Specialist

About Educate 360

Educate 360 is a family of specialized brands with a joint mission: to help individuals and organizations gain the skills needed to thrive in today’s technology-led and innovation-driven economy. Educate 360 develops integrated solutions across brands to achieve enterprise customers’ learning & development goals in Management & Leadership, Data Science, and IT skills. With locations across the U.S. and Europe, we have brought our instructor-led and on-demand training, coaching, and consulting to numerous individuals and organizations.

Role Overview

Educate 360 is seeking a Strategic Account Specialist to strengthen and grow our partnership with Microsoft Commercial Skilling Managers (CSMs) within Organizational Skilling. This role will serve as a strategic connector between Microsoft, Educate 360, and our customers, helping identify skilling and adoption needs, develop meaningful customer solutions, and build long-term growth opportunities.

The ideal candidate is consultative, relationship-oriented, and comfortable coordinating multiple stakeholders across complex customer opportunities. This position focuses on creating account visibility, leading discoveries, developing multi-quarter opportunities, and capturing evidence that demonstrates customer impact.

Main Responsibilities

• Build dependable one-to-one relationships with assigned Microsoft Commercial Skilling Managers and develop a clear understanding of their priority accounts, active initiatives, adoption concerns, skilling plans, and next steps.
• Lead consultative discovery conversations centered on the customer objective, affected roles, adoption barriers, Microsoft priorities, measures of progress, and desired outcomes before recommending a solution.
• Turn broad customer signals, such as a Copilot rollout, into meaningful business conversations about target populations, workflows, readiness, behavior change, ownership, adoption barriers, and measurable outcomes.
• Develop and maintain account and opportunity visibility by tracking stage, owner, next action, revenue potential, delivery status, follow-on opportunities, and evidence captured.
• Coordinate Educate 360 subject matter experts, instructors, delivery teams, Microsoft field roles, Microsoft trainers, Unified resources, and other programs within a cohesive customer plan.
• Identify customer needs connected to Microsoft 365 Copilot Chat, agents, Copilot Studio, Azure AI, Azure, Security, Fabric, Power Platform, Dynamics 365, certifications, Applied Skills, Microsoft Learn, and AI Skills Navigator. Deep technical delivery expertise is not required.
• Build broader customer journeys from initial engagements, such as expanding a Copilot workshop into role-based programs, advanced-user development, agents, human skills, reinforcement, and ongoing skilling when aligned with customer needs.
• Capture the customer problem, work performed, audience, business context, adoption signals, measurable evidence, customer language, and logical next step. Turn successful engagements into useful internal stories for Microsoft CSMs and field teams.