Client Relationship Manager

Location: Hybrid - London Waterloo office (2 days per week required)
Job type: Full time, Permanent Contract
Compensation: £32,000 - £34,000
Own the client relationships that power our climate impact.
We're looking for a Junior Client Relationship Manager to join our Customer Success team and take ownership of a portfolio of Ecologi Zero clients, guiding them from onboarding through to long-term retention and success. You'll be the relationship manager your clients trust, the problem-solver who keeps things running smoothly, and a key partner to our Strategic Accounts team on our biggest client relationships.
This is a role for someone who loves building relationships, thrives on variety, and wants their work to genuinely matter. You'll develop real client and project management skills while contributing directly to climate action.
Company Profile
Ecologi is the UK’s most trusted climate action platform. Our mission is to inspire and empower businesses to accelerate global climate action through funding high quality, high integrity climate solutions including reforestation, habitat restoration, carbon avoidance and removal projects around the world. We are trusted by over 16,000 businesses; Co-op, O2, BAFTA Albert, ITV, Ubisoft, Oracle, Capgemini, Mulberry, including 270+ B Corps.
As a team we’re easy going and take great pride in our work. From brand marketing to product development, we’re all striving to move the needle on the climate emergency. Our culture is about being honest and transparent so we trust each other, and about feeling part of something bigger than yourself. We're willing to do something good with our lives and for our planet. If you feel the same, we could be the right company for you! Our Values are:

• Planet First: We are science-led and impact-driven. We hold ourselves to the highest scientific standards and collaborate with the best global partners. We provide leading-edge solutions for our planet that customers love.
• Always Accountable: We gain trust through transparency. We do our due diligence and seek out the best possible data to inform our decisions. We value authenticity, openness, honesty and operate with integrity and autonomy.
• Changemakers: We drive meaningful change. We are agents of change. We’re progress driven, setting ambitious goals even when faced with uncertainty and ambiguity. We test, we learn, we move forwards. We’re brave, optimistic, resilient and enjoy the challenge that change brings.
• Act, Together: We believe in the power of collective action. We inspire and empower our people and businesses to make a positive difference. Together, we challenge, we communicate, we collaborate. We celebrate and champion diversity and inclusion.

• Live out our Team Charter ethos and principles.
• Ability to manage several client relationships
• Ability to apply critical thinking to any project that comes your way
• Commercially astute and focused on expanding client portfolios.
• Organised and proactive problem-solver who seeks continuous improvement for yourself and your team.
• Excellent Customer Service skills
• Ability to thrive in a fast paced and scaling environment
• Flexible and willing to take on a variety of tasks to go above and beyond
• Proficiency in Google Suite
• Interest in climate action and desire to make an impact for our planet
• Basic knowledge of the GHG Protocol and carbon accounting
• Experience working with Hubspot (desirable)

If you want a role where relationship-building meets real climate impact, we'd love to hear from you!
How to Apply
​Please submit your CV and cover letter in this application. If successful, the stages of the process will be as follows:

1. Screening Call with a member of our People Team
2. Interview with our Head of Strategic Climate Partnerships
3. Task Interview with our Head of Strategic Climate Partnerships and our Commercial Director
4. Final group interview with members of the Commercial Team

Typical Week:
Client facing (~60% of time):

• Having conversations with their clients to understand desired goals and ensuring that clients feel supported.
• Meeting with clients regularly as their Relationship Manager.
• Owning, developing, and expanding relationships with their clients.
• Collaborating with the Measurement, Impact, and Business Development teams to coordinate existing account planning, relationship development and meeting scheduling.
• All members of the Customer Success team will need to contribute to Customer Support tickets until this process is improved dramatically.

First Line Carbon Accounting (~10% of time)

• Support with high level carbon accounting. This can mean answering carbon accounting questions, debriefing sessions with Measurement clients to explain their footprints, supporting with development of climate narrative, target setting, etc. Basically, delivering information from Carbon Accountants to clients in some cases.

Organisational/Process Improvement (~30% of time)

• Working with the Strategic Accounts to ensure optimisation of client management and support processes.
• Keeping all client records, data, and projects organised.
• Staying updated on industry trends and competitors to effectively position our offerings within key accounts.

• Pension: We match your contributions up to 5% in our defacto 5* rated company pension with Aviva which provides over 200+ funds to invest in.
• Flexible working: We work around your productivity; 9:30am to 3:30pm are our core working hours and the rest is flexible.
• Great annual leave policy:  Taking a break is great for your ability to be brilliant at work; we offer a total of 37 days to reset and refresh throughout the year.
• Time off when you need it: We give you flexibility to juggle your work and personal commitments through a range of additional leave options such as volunteering leave, carers leave, compassionate leave and our sabbatical policy.
• Learning & Development: Everyone has a £350 personal budget that can be put towards any personal development activities of their choice, such as courses, conferences, reading, networking opportunities and more. We also have a centralised budget that employees can apply to utilise.
• Tech equipment: MacBook, monitor and peripherals provided.
• Working from abroad: Whether you have family abroad or just fancy a change of scenery, all team members are able to work up to 30 days abroad in any calendar year.
• Enhanced parental leave: Supporting parents to be is high on our priority list so if you’ve been with us for a minimum of 26 weeks up to any day in the qualifying week, you’ll get 12 weeks at 90% pay if you’re the primary carer, and 2 weeks full pay + 4 weeks at 50% pay if you’re the secondary carer.
• Early Friday leave: Enjoy a head start to your weekend every Friday at 3:00 PM, embracing a healthy work-life balance!

We are looking for shining stars and diamonds in the rough, and we’re committed to creating a diverse environment. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.