Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries.

We make what matters work.

EATON is hiring a

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

This is a hybrid position (3/2) based in Istanbul (Turkey), Budapest (Hungary), Belgrade (Serbia) or Casablanka (Morocco)

This is not a call‑centre support role and not a software development position.

We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton’s electrical and energy‑management portfolio.
In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives.

The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment.

At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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