Parts Solutions Manager

What you’ll do:

The Parts Solutions Manager will be responsible for strategy development, execution, and management of assigned territory to achieve Eaton Mobility’s NA Aftermarket business objectives.  More specifically, the Parts Solutions Manager’s (PSM) role is structured within the Aftermarket organization to grow Aftermarket commercial truck part sales; responsible for establishing and maintaining excellent relationships with key customers in the assigned territory including fleets, independent distributors, rebuilders, dealers, body builders, mobile hydraulic OEM’S and independent service garages.  

•    Develop and implement business plans to support territory, region, and division objectives.
•    Establish the following internal reports on customer activities:
            -Reports for the following sales activities wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc. 
            -Utilize customer contact report (CCRs) to communicate the following: desired product enhancements, current product performance issues, competitive activity, market trends, etc.  

•    Assess customer requirements and identify unique needs at targeted accounts.
•    Develop, implement, manage territory product support strategies for new and existing aftermarket products.  
•    Maintain customer and expanded channel customer (such as IAM) relationships and ensure our customers will want to do more business with Eaton Mobility Group.
•    Collaborate across all business organizations including technical services, call center, material planning, pricing, finance, and others to facilitate customer issue resolution.
•    Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to ensure that we provide the best value to our customers
•    Manage the market introduction of new products to ensure products are adopted quickly to achieve sales objectives.
•    Gather business intelligence from customers and provide voice of the customer (VOC) back to the organization.

Qualifications:

Required Basic Qualifications:

•    Minimum of a Bachelors Degree from an accredited institution   
•    Minimum two (2) years working for commercial manufacturing, automotive distribution AND/ OR in a vehicle/heavy equipment customer support position. 
•    Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any "CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."

Preferred Qualifications: 
•    Knowledge of Eaton Fuller products or comparable product experience with a focus on service, application and support. 
•    Specialized knowledge of business processes within the trucking industry 
•    Proficient with “Value Selling” 
•    Experience negotiating, delivering training, and developing business plans  

Skills

•    Working extended hours will be required as needed basis to include weekends for customer functions (Travel 75%) 
•    Communication skills – verbal, written, interpersonal and presentation skills
•    Computer skills - Word, Excel, PowerPoint, Outlook
•    Ability to influence others both internally and externally
•    Time management skills; must respond with sense of urgency to customer requirements
•    Aptitude to develop working knowledge of assigned product portfolio – Clutch, Transmission, Mobile Power as part of a major commercial vehicle “system.”
•    Ability to manage customers in multiple channel segments (dealer, fleet, transmission rebuilders, and warehouse distributors) in each territory
•    Ability to lift up-to 75 pounds, and maneuver around a class 6,7, or 8 truck