OEM Account Coordinator

What you’ll do:

The OEM Account Coordinator will provide single point of contact of commercial support for our OEM Sales Engineers and customers. This position provides key OEM accounts and distributors that serve them with order management. Candidate should demonstrate a considerable level of commercial knowledge and have the ability to manage multiple tasks. This position will interact with Eaton’s manufacturing plants, warehouses, customers and field sales.

In this role you will: 

• Identify and drive implementation of process improvements
• Engage in cross-functional projects and execute strategic process improvements and projects for the organization.
• Provide systems and tools training to other departments as needed
• First point of escalation for peer OEM Account Coordinators
• Own (coordinate and execute) new employee onboarding and training
• Champion and coordinate process change and business unit and sales organization initiatives
• Fulfill order management related activities for key and strategic OEMs
• Drive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)
• Identify and implement process improvements
• Lead regular conference calls with field sales, plants and customers
• Utilize Salesforce Case and generate custom reporting using OBIEE and share trends and conclusions with others on the team and with stakeholders
• Drive continued SAP S4 training within the team
• Champion, educate and publicize self-service and new AI tools with team members, sales and customers
• Change notice management
• Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
• Manage conflicts and discrepancies towards positive resolution
• Prioritize customer demand to assist with improved product flow
• Work with finance team to resolve customer credit requests
• Train peers and customers as appropriate
• Fulfill all Eaton Business System requirements
• Document all customer specific requirements and train others
• Act in an informal leadership manner for other CSR’s within the team
• Maintain and update team dashboard and share conclusions with team members
• Drive a change mindset to work more efficiently
• Support systems integration/migration

Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited institution
• Minimum 3 years customer interaction experience
• Relocation is not available. Candidates must currently reside within a 50 mile radius of Arden, NC to be considered.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications: 

• Strong knowledge of Microsoft Office  (word, excel, email, others)
• Knowledge of CRM software and SAP
• Strong written and verbal communication skills
• Knowledge of Vista, Salesforce, Order Center, SAP and Power Bi software
• Familiar with our products and plants

Skills:

• Candidate must have excellent time management, organization, communication and computer skills
• Strong work ethic, flexibility, and a desire to actively contribute to the group’s success
• Ability to prioritize multiple tasks
• Team player and positive attitude
• Strong professional presence
• Ability to work a hybrid schedule that currently requires in office full presence on Tuesdays, Wednesdays and Thursdays
• Occasional travel to plants and customer sites required
• Ability to work late shift from 9:00 to 6:00pm one night per week.