Inside Sales Engineer

What you’ll do:

The primary function of the Inside Sales Engineer (ISE) role will be to support management, outside sales engineers and internal/external customers in providing effective solutions to challenging problems involving technical, service, and commercial issues in the Eaton Electrical NAS Division. Responsibilities include but are not limited to: closing orders based upon expertise developed in selling skills and technical knowledge, selling abilities to position Eaton Electrical into preferred position in market and customer activity, providing technical knowledge regarding products/services, negotiating & pricing industrial and construction projects. This role also sells assigned product lines to targeted customers in designated geography or industry with the objective of optimizing sales volume, product mix, and profit margin. The ISE provides technical product support for distributors in addition to other duties that may be assigned by the Area Sales Manager.

The inside sales engineer is to act as a technical and commercial resource to field sales, customers and distributors for quotations and project management of power distribution, power protection, and power equipment maintenance; including electrical solutions from complex custom industrial and commercial assembly applications to residential components. Serve the needs of many customer market segments including: Commercial Construction and Residential

The primary functions include; accurate and timely interpretation of plans and specifications, quotation and technical support; communication with customers, warehouses and plants to facilitate problem resolution; collaboration with service sales specialist to determine solution for customers; proactive identification of sales potential and follow-up to secure orders.

1) Review and interpret customer needs on plans and specifications. Determine the minimum bill of material, most competitive price level and shipment cycle within the market segment pertaining to each specific negotiation

2) Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution

3) Coordinate warranty and non-warranty repairs and returns, which include shipping issues or service requests

4) Project manage small to medium projects on as needed basis

5) Establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by effectively employing the highest level of skills with regard to the art of salesmanship, application engineering, product knowledge, knowledge of customers business and organization and knowledge of Eaton product lines strategic plans for sales growth.

Qualifications:

Basic Qualifications:
•    Bachelor’s degree from an accredited institution 
•    Minimum 1 year of work experience 
•    Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

•    No relocation benefit is being offered for this position. Only candidates within a 50-miles radius of Pelham, AL will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications:
•    Bachelor’s degree in Engineering from an accredited institution 
•    Inside sales experience within the electrical industry 
•    Experience or exposure to a manufacturing organization

Skills:

•    Electrical product knowledge (low to medium voltage Systems)
•    Commercial/customer facing experience 
•    Sales and/or marketing experience 
•    Ability to work in a team-oriented environment 
•    Strong communication skills