Enterprise Customer Success Manager (US)

Easol | Experience commerce software platform

2h 13m ago

On-site

Full Time

United States of America

Easol is the leading all-in-one ‘experience commerce’ platform built to power experience businesses including festivals, wellness retreats, food and drink, sports and adventure trips. With Easol, experience businesses have complete control to drive more direct sales, retain more revenue, own their data and run their business on their terms.

Easol has deep roots in experiences. The platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first-hand while setting up and growing their own experience business including Rise, Europe’s biggest Snowsports and music festival, and Beyond Adventures, a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish archipelago.

Easol is the first AI operating system for the Experience Commerce category - an intelligent digital workforce that helps experience creators run their business. Our ambition is bold: to become the category leader in a $300bn+ space.

We power professional experience creators with a fully integrated platform that brings together website, booking engine, payments, sales & marketing tools, operations, and data & insight - all underpinned by agentic AI. Easol enables enterprise creators to streamline, scale and transform their businesses through a single, end-to-end system.

Today, we focus on two core verticals: Music and Entertainment (LBE). Over the next year, we'll be deepening our product in each vertical and expanding into new segments.

We're a fast-growing, well-funded business that doubled in size in 2025, with a clear pathway to do the same again in 2026. A key pillar of our strategy is building AI-centric workflows directly into the platform, transforming how creators design, sell and operate their experiences.

Role Overview

As an Enterprise Customer Success Manager, you will own the success and retention of a portfolio of Easol’s enterprise creators in the US.

You’ll build trusted relationships across each account, understand how their businesses operate, and help them get the most value from Easol across their customer journey — from complex implementations and major launches through ongoing account strategy, adoption and renewal.

This is a relationship-led role, but we are looking for someone who is also comfortable getting into the detail. You should be confident in managing complex projects with multiple stakeholders, troubleshooting platform or reporting issues, investigating data discrepancies, understanding setup and configuration, and working closely with Product, Engineering and Solutions when deeper technical support is required.

As Easol continues to develop as an AI-native platform, you'll also play a key role in helping creators understand, adopt and realise value from our AI products and capabilities, while advocating for their needs and helping shape the future of the platform.

Success in this role means your creators are successfully launched, retained, actively using Easol and view you as a trusted strategic partner who understands both their business and the platform.

Required Languages

🇬🇧 English