Customer Solutions Specialist

Position:
Customer Solutions Specialist

Company:
EarnIn

Compensation:
$86,000-$106,000 plus equity and benefits

Location:
United States, Remote

Employment type:
Full-time

Work Arrangement:
Remote

Short Summary:
EarnIn is seeking a Customer Solutions Specialist to lead the implementation of new payroll bureau clients licensing the EarnIn Payroll product suite. This role involves managing the full implementation lifecycle and acting as a trusted advisor to bureau partners.

Responsibilities:
- Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll.
- Configure the EarnIn Payroll platform to meet specific business rules and client requirements.
- Manage data migration activities with high accuracy.
- Deliver training programs and documentation for bureau administrators and end users.
- Provide consulting on payroll configuration best practices and compliance.
- Own project plans, timelines, and status communication.
- Serve as the primary point of contact for assigned implementations.
- Partner with Customer Experience and Product teams to resolve configuration gaps.
- Conduct post-go-live support and health checks.
- Maintain detailed implementation documentation.

Requirement:
- 5+ years of experience in the payroll or HCM industry.
- Proven experience managing full-cycle software implementations.
- Strong understanding of payroll processes and tax compliance.
- Experience with payroll data migration.
- Excellent project management skills.
- Highly detail-oriented with strong analytical skills.
- Excellent written and verbal communication skills.
- Ability to work cross-functionally with various teams.
- Payroll or HR certification preferred.
- Experience with payroll bureau or multi-client payroll service models preferred.

Benefits:
- Equity and benefits included in compensation package.