Murex Front Office Support Consultant

Project description

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• To track and be responsible for providing optimum service levels for day-to-day production support for the Murex users (Front office, back office, Finance, etc)
• To collaborate with third-party vendors/other support teams to provide a seamless support model for the business
• Able to take ownership of high-severity issues and follow through to closure
• Answerable to business users and provide strategic long-term solutions participate in RCA and provide pre-emptive solutions for production stability
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures
• To be able to drive himself/herself to learn new things while dealing with daily production support
• To communicate effectively and work efficiently across different Business and support units

SKILLS

Must have

• 4 to 9 years of experience in L2 Support of Murex front office module
• Support traders, middle office users on PL / position mismatches, mkt operations, etc
• Knowledge of curves and static data including securities, generators, indices etc. in Murex
• Knowledge of pre trade rules, create lookup tables / simulation views / e-tradepad
• Reporting on progress, issues, show stoppers to manager and other stakeholders
• Understand the impact of new changes into production
• Ensure collaboration with other murex internal, client and change teams to share information
• Knowledge of capital markets and various asset classes
• Familiarity with Murex architecture, database queries (SQL), scripting, and market data interfaces

Nice to have

• Strong analytical and problem-solving skills accompanied by excellent communication