L2 Production Support Engineer

Project description

We are looking for an experienced L2 Production Support Analyst to provide functional and technical support for the Front Office platform. The role will work closely with traders, business users, and technology teams to support Fixed Income trading activities, resolve production issues, perform EOD support, and ensure smooth BAU operations and weekend releases.

Responsibilities

• Provide L2 production and BAU support for applications supporting Front Office trading desks.
• Act as the primary support contact for traders and business users.
• Investigate and resolve trade, booking, position, settlement, and accounting-related issues.
• Support End-of-Day (EOD) processes and business-critical activities.
• Perform SQL-based data analysis, troubleshooting, and issue investigation.
• Conduct root cause analysis and coordinate with development teams for issue resolution.
• Support production releases, weekend deployments, and post-release validations.
• Manage incidents, service requests, and change activities within agreed SLAs.
• Collaborate with Front Office, Operations, Finance, and Technology teams to ensure platform stability and user satisfaction.

SKILLS

Must have

• 5–8 years of Application/Production Support experience.
• Minimum 3 years of experience in Capital Markets, Treasury, or Fixed Income platforms.
• Strong knowledge of Fixed Income and Money Market products (Government Bonds, Corporate Bonds, Repo/Reverse Repo, IRS).
• Understanding of end-to-end trade lifecycle, including trade capture, settlements, coupon processing, cash flows, and accounting.
• Strong SQL skills with hands-on data analysis and troubleshooting experience.
• Good Unix/Linux knowledge.
• Ability to troubleshoot business-critical trading applications.
• Experience supporting Front Office traders and business stakeholders.
• Understanding of Release and Change Management processes.

Nice to have

N/A