IT Support Engineer

Title: IT Support Engineer Location: Remote EMEA

About Dwelly

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations

 

Position Summary

We’re looking for an IT Support Engineer to join our growing team and take ownership of internal IT operations, technical support, and agency systems integration across acquired businesses. This role sits at the intersection of support, infrastructure, and M&A integration, ensuring our teams stay productive while newly acquired agencies are successfully connected into the Dwelly platform. You will work closely with internal stakeholders, external MSPs, contractors, and the integration team, with direct impact on business continuity, employee experience, and acquisition success.

 

Key Responsibilities

1. Internal IT Support & Employee Lifecycle Management

Own day-to-day IT support for the internal team through our ticketing system, ensuring issues are resolved quickly and effectively. Manage employee onboarding and offboarding processes, including device setup, account provisioning, access control, and maintaining accurate access records. Support end users across tools such as Microsoft 365, Google Workspace, Slack, Notion, Jira, and other business-critical systems.

2. Infrastructure Coordination & Technical Operations

Act as the technical point of coordination with our managed service providers (MSPs) and third-party contractors, tracking delivery, escalating priorities, and providing technical direction where needed. Troubleshoot infrastructure issues such as VPN connectivity, remote access, networking, email delivery, and device management. Maintain and improve internal systems reliability, security, and operational efficiency across a distributed environment.

3. Acquisitions Integration & Agency Systems Consolidation

Work closely with the integration team to assess the technology stack of acquired agencies and centralise technical assets. Support migrations from legacy environments, including on-premise Windows servers, websites, email systems, domains, hosting, file storage, and user accounts. Connect newly acquired agencies to Dwelly’s core platforms including payment systems, referencing providers, and operational tools while minimising disruption during transition

4. Automation, Administration & Continuous Improvement

Administer and optimise internal tools including Jira, Slack, Notion, Microsoft 365, Azure, Intune, Google Workspace, and related SaaS systems. Identify repetitive manual processes and automate them through scripting, APIs, workflows, or AI tools wherever possible. Continuously improve support operations, documentation, access management, and system scalability to support Dwelly’s rapid growth.

 

Qualifications and Preferred Background

Core qualifications

• Strong communication skills and fluency in English.
• Higher degree education.
• Experience supporting macOS, Linux, and Windows environments.
• Experience administering Microsoft 365, Google Workspace, Slack, Jira, and Notion.
• Strong networking fundamentals including DNS, VPN, SSL, firewalls, SSH, routers.
• Ability to troubleshoot hardware, software, access, and user support issues independently.
• Strong problem-solving skills – ability to approach challenges logically and propose practical solutions.

Preferred background

• Experience with Azure, Entra ID, Intune, Active Directory, Autopilot.
• Experience with WordPress, hosting environments, domains, redirects, migrations.
• SQL knowledge across MySQL/PostgreSQL.
• Experience with APIs, webhooks, Postman, Swagger.
• Experience supporting acquisitions, migrations, or multi-site environments.
• Scripting ability in Bash or PowerShell.

Ways of working

• Startup mentality: resilience, adaptability, and ability to thrive in a fast-paced environment.
• Customer-centric mindset: focus on delivering value to end-users or clients.
• Highly proactive, with the ability to identify risks early and solve problems before incidents occur.
• Ownership mindset with confidence managing MSPs and contractors.
• Enthusiasm for AI tools and process automation.

 

Compensation and benefits

• The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team
• Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success

 

What is it like being a Dwell-er

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions

What we offer is not a fancy office or a static workplace. Instead, this is solving one of the world’s most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for over 30% of households (more than 5 million in the UK, and over 100 million including EU and US) that live in rental homes

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking