Manager of IT Infrastructure

Company Overview

Milo’s Tea Company is one of the fastest-growing beverage companies in the United States. Our culture and operations are built on the belief that we can make a difference in the world. That is why we put People First and strive to continually reduce our environmental impact on the planet. We leverage our world-class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products.

• We are the #1 and fastest-growing brand in the Refrigerated Tea Category in the nation.
• Our core mission: People and Planet First — doing good is good for business.
• We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.
• Our company is women-led and strongly committed to Diversity, Inclusion, and Belonging.
• We pledge 1% of profits annually to charitable giving.
• We are Platinum Certified in Zero Waste Manufacturing: recycling, reducing, and reusing 95% of waste at all facilities.

Why You Will Love Life at Milo's

You will collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work they are doing.

As a People First company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race, or creed. Some of the remarkable benefits offered include:

• Competitive salary
• 100% employer-paid medical premiums for associates and families
• Free Mental Health, Financial Wellness, and Legal Counseling benefits
• 401K with company match
• Company-paid Life Insurance
• Tuition reimbursement assistance
• Continuous learning opportunities
• Robust parental leave program
• Care Relief Fund to help associates in need
• Associate Assistance Program
• Paid volunteer time

Being a Culture Champion at Milo’s

• Wear the HAT (Hungry-Agile-Together)
• Work effectively with others
• Help our TEAm achieve safety, quality, and production goals
• Interact positively, be self-aware, avoid negative commentary
• Commit to outstanding attendance
• Conduct yourself respectfully with all Milo's TEAm members

Equal Employment Opportunity Statement

As a People First company, Milo’s is committed to uplifting our associates, customers, and fans no matter their gender, race, or creed. We invest in Diversity, Inclusion, and Belonging in all areas of our business ecosystem. We champion these efforts through partnerships, education, and events to support and celebrate our diverse workforce and networks.

Responsibilities:

• Leads and manages the Infrastructure team, providing direction, mentorship, and performance oversight.

• Develops and executes the enterprise infrastructure roadmap, aligning network and server architecture with business objectives and growth plans.

• Owns infrastructure capacity planning, lifecycle management, and refresh strategies for network and server/compute environments.

• Implements and maintains infrastructure monitoring and observability across network, server, and database environments, including database administration functions such as backup and recovery, performance tuning, patching, and query optimization.

• Oversees the design and maintenance of resilient, highly available server and network solutions across on-premises and cloud environments, including Microsoft Azure, Hyper-V, and Windows Server.

• Manages infrastructure vendor relationships, including hardware procurement, maintenance contracts, and managed service providers.

• Defines and governs infrastructure standards, policies, and documentation.

• Collaborates with the Manager of Information Security to enforce infrastructure security standards, drive vulnerability remediation, and support compliance efforts.

• Oversees business continuity and disaster recovery planning for network and server infrastructure, including RTO/RPO objective management and testing.

• Collaborates with Manufacturing and Engineering teams to support and secure operational technology (OT) infrastructure.

• Drives infrastructure automation initiatives to enforce best practices, reduce manual effort, and improve documentation accuracy.

• Leads infrastructure projects from scoping through delivery, managing timelines, resources, and stakeholder communication. Supports on-call escalations for critical infrastructure issues and establishes escalation procedures for the team.

• Provides and operates the supporting infrastructure for enterprise application and ERP platforms such as Sage X3, including server builds, load balancing, storage and storage high availability, and network connectivity.

• Manages the team that defines standardized BOMs and infrastructure deployment standards for new building projects and site upgrades.

• Directs endpoint architecture and management strategy, including device lifecycle, imaging and provisioning standards, mobile device management (MDM), patch and update management, and endpoint security posture, in partnership with Information Security.

• Uphold and lead participation in Corporate Responsibility initiatives, including Zero Waste and sustainability, social advocacy, and MMAD volunteering opportunities.

• This position has food safety responsibilities.

• Perform other duties as assigned.

Skills:

• Network Planning and Design

• Infrastructure Architecture

• Endpoint Management and Architecture

• Cross-Functional Team Leadership

• Capacity Planning

• Microsoft Azure

• Database Administration

• Disaster Recovery Plan

• Vendor Management

• Project Management

Qualifications:

• Bachelor's degree preferred in Computer Science, Information Systems, or a related field, or equivalent experience.

• 5 or more years of progressive experience in IT infrastructure engineering, including 3 or more years in a leadership or management capacity; or 3 or more years of experience with an advanced degree.

• Deep expertise in enterprise network design and administration, including routing, switching, firewalls, wireless, and SD-WAN/ZTNA.

• Strong experience with Microsoft server technologies, including Windows Server, Hyper-V, Active Directory, SQL Server, Exchange Online, SharePoint, and Teams.

• Experience with cloud infrastructure, particularly Microsoft Azure, including Azure networking and hybrid connectivity.

• Experience managing projects with a focus on scalability, resilience, and maintainability; experience with storage area network (SAN) devices preferred.

• Experience in Manufacturing organizations and operational technology (OT) environments preferred

• Demonstrated ability to mentor and develop technical staff and communicate infrastructure strategy to senior leadership.

Supervisory: This job has supervisory responsibilities.

Physical Demands: This job is sedentary. Reasonable accommodations may be made to enable individuals with different abilities.

FLSA Status: Exempt