Lead Partner Solution Architect

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Agreements sit at the center of every business relationship. As enterprises move toward agentic architectures where humans and AI agents collaborate in real time, the agreement lifecycle must evolve alongside them. We are looking for a hands-on operator and innovator who will drive this transformation with our System Integrator (GSI) partners across global markets. As an AI Partner Solution Architect, you will be at the intersection of Docusign IAM platform and the emerging agentic ecosystem. You will design reference architectures, advise on implementation patterns, and enable GSI partners to deliver agreement-native agentic solutions to joint customers. This is a hands-on advisory role. You will work directly with partner practice teams, guide them through workflow orchestration frameworks, and shape how the industry thinks about agreements in the agentic era.

This position is an individual contributor reporting to the Sr. Manager, Partner Solution Architects.

Responsibility

• Design reference architectures that guide partners in integrating Docusign IAM with Salesforce, Agentforce and Frontier firm architectures

• Advise partners on proof-of-concept solutions that demonstrate human-agent collaboration across agreement workflows

• Create solution accelerators and frameworks that enable partners to achieve faster time-to-value for IAM implementations

• Lead hands-on technical workshops with SI partners to build deep IAM and agentic AI competency

• Serve as a subject matter expert and mentor for partner consultants, enabling them to articulate and deliver customer business outcomes

• Conduct architecture reviews and provide guidance on partner-built solutions to ensure quality and alignment with IAM best practices

• Build and deliver compelling demos showcasing the IAM platform's value across industry verticals including Financial Services, Healthcare & Life Sciences, and Technology

• Assist partners in crafting RFP responses and solution proposals that maximize customer value from IAM investments

• Create technical thought leadership content including solution briefs, reference architectures, blogs, videos, and whiteboards

• Organize and guide hackathons with partners, providing technical direction and architectural oversight to rapidly validate new solution patterns

• Stay ahead of the evolving AI landscape and translate emerging capabilities into practical agreement workflow solutions

• Contribute to Docusign's internal AI adoption and help scale best practices across the Partner Solution Architects team

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 12+ years of experience in a partner-facing or pre-sales solution architecture role, selling and implementing SaaS solutions

• Hands-on experience designing and developing agentic AI solutions primarily with Agentforce, including working with agent orchestration frameworks, LLM integrations, and tool-calling architectures (MCP, function calling, or equivalent)

• Demonstrated ability to lead high-impact workshops - covering solution ideation, product validation, value articulation, and business/commercial modeling for AI-led and SaaS-driven transformations

• Proven experience architecting end-to-end revenue and agreement workflows, combining CRM/CPQ systems with platforms like Docusign to enable intelligent contract lifecycle management

• Demonstrated ability to advise and enable partner technical teams on solution design and implementation. You provide architectural guidance, review partner-built solutions, and drive quality outcomes

• Demonstrated problem-solving capability and technical curiosity, with the ability to rapidly learn and apply emerging technologies, business models, and frameworks—particularly in AI, automation, and enterprise SaaS

• BE/MS degree or equivalent relevant work experience

Preferred 

• Deep Experience with agentic platforms, with a stronger preference for Salesforce Agentforce - including hands-on experience designing multi-agent systems, orchestrating autonomous workflows, implementing tool/ function calling(e.g. MCP) and embedding agents across CRM,CPQ and service workflows

• Strong Salesforce ecosystem depth, including Sales Cloud, Revenue Cloud(CPQ), Data Cloud and Agentforce AI,with ability to embed Agentforce agents into revenue lifecycle processes(lead-to-cash, contract-to-revenue, renewals)

• Proven ability to design cross-platform, agent driven architectures, integrating Salesforce with systems such as ERP(SAP, Oracle) and external APIs- leveraging event driven architecture, middleware and secure data exchange patterns

• Demonstrated expertise in creating compelling solution demos and POVs, such as showcasing Agentforce + Docusign integrations (e.g., AI-driven contract lifecycle automation, sales agreement copilots, compliance agents)

• Strong technical documentation and storytelling skills, including creation of reference architectures, agent interaction models, workflow diagrams and proposal guidance tailored for partner delivery.

• Experience in building and delivering industry specific solutions, especially in Financial Services or Healthcare & Life Sciences, including use cases like intelligent underwriting, prior authorization automation, contract risk analysis and compliance driven workflows

• AI/ML foundation: Familiarity with LLMs, RAG patterns, prompt engineering, and context design principles

• Proven consulting led experience leading digital transformation experience with initiatives at scale

• Familiarity with HTML, XML, structured data formats, and low-code/no-code platforms

• Strong verbal and written communication skills with the ability to engage technical and business audiences.

• Willingness to travel 25% or more as needed

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

AI in Our Hiring Process
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