Head of Operations

dNovo Group is a Toronto-based digital marketing agency specializing in SEO, Paid Media, Web Design, AI Search Optimization, Content Marketing, and Reputation Management. We're looking for a Head of Operations with proven experience leading operations within a digital marketing agency. This is not a general corporate operations or traditional COO role. The ideal candidate has hands-on experience managing SEO, Paid Media, Web Development, and Account Management teams while overseeing client delivery, operational excellence, and agency growth. What You'll Do Lead Agency Operations Oversee the day-to-day operations of the agency. Ensure projects are delivered on time and exceed client expectations. Support and mentor our Account Managers and Project Managers. Improve workflows, communication, and operational efficiency. Monitor team capacity, priorities, and overall performance. Oversee website launches and technical projects, ensuring high-quality delivery and alignment with client goals. Help build systems and processes that allow the agency to scale. Build Strong Client Relationships Serve as a trusted advisor for key client accounts. Lead client meetings, strategy sessions, and business reviews. Resolve escalated client issues with professionalism and confidence. Identify opportunities to grow existing client relationships. Drive Business Growth Conduct discovery calls with prospective clients. Understand client goals and recommend tailored digital marketing solutions. Develop strategic marketing plans and proposals. Help close new business opportunities. Support upselling and cross-selling within existing client accounts. Partner with the CEO Work closely with the CEO to execute company goals and strategic initiatives. Identify opportunities to improve performance, profitability, and client satisfaction. Foster a culture of accountability, collaboration, and continuous improvement. What We're Looking For 5+ years of experience working in a digital marketing agency. 2 + years leading Account Managers, Project Managers, or client delivery teams in an agency environment. Experience leading teams and managing client relationships. Strong sales and business development skills. Strong understanding of SEO, AI Search Optimization, Paid Media, website development, WordPress, website launches, and digital marketing strategy. Excellent leadership, communication, and relationship-building skills. Strong organizational and problem-solving abilities. Comfortable managing multiple priorities in a fast-paced environment. What We Offer Competitive salary based on experience and qualifications. A leadership role with significant impact on the company's growth. A supportive, ambitious, and international team. Opportunities for professional growth and career advancement. *Please note: This role is specifically for candidates with digital marketing agency experience. Applicants whose operations experience is primarily in HR, payroll, finance, manufacturing, logistics, healthcare, retail, hospitality, or other non-agency industries will not be considered.