12d 8h ago
Back-Office Coordinator
DistantJob·General Customer Support · Waste Management
📡Fully Remote
crmcustomer_service
Back-Office Coordinator
DistantJob | General Customer Support | Waste Management
Fully Remote
Full Time
Position:
Bilingual (French/English) Back-Office Coordinator
Company:
DistantJob
Location:
Remote
Employment type:
Not specified
Work Arrangement:
Remote
Short Summary:
Looking for someone who can quote a job, calm a client, and dispatch a crew — all before their coffee gets cold. You'll be the voice of the business — handling calls and emails, quoting jobs, scheduling crews, and processing payments.
Responsibilities:
- Handle inbound calls and emails in both French and English.
- Give quotes to prospective clients.
- Schedule and coordinate crews/dispatch.
- Process payments.
- Manage rebooking and follow-up with clients.
- Use Quo for phone and Zoho CRM for client/job tracking.
Requirement:
- Fluent French and clear, neutral English.
- Strong customer service instincts — empathetic but resilient, able to think on your feet with emotionally varied callers.
- Experience handling incoming phone calls.
- Comfortable working with CRM and phone systems (Quo, Zoho a plus, but not required to start).
- Background in customer service, dispatching, or logistics is a plus — not required.
Benefits:
Not specified
Bilingual (French/English) Back-Office Coordinator
Company:
DistantJob
Location:
Remote
Employment type:
Not specified
Work Arrangement:
Remote
Short Summary:
Looking for someone who can quote a job, calm a client, and dispatch a crew — all before their coffee gets cold. You'll be the voice of the business — handling calls and emails, quoting jobs, scheduling crews, and processing payments.
Responsibilities:
- Handle inbound calls and emails in both French and English.
- Give quotes to prospective clients.
- Schedule and coordinate crews/dispatch.
- Process payments.
- Manage rebooking and follow-up with clients.
- Use Quo for phone and Zoho CRM for client/job tracking.
Requirement:
- Fluent French and clear, neutral English.
- Strong customer service instincts — empathetic but resilient, able to think on your feet with emotionally varied callers.
- Experience handling incoming phone calls.
- Comfortable working with CRM and phone systems (Quo, Zoho a plus, but not required to start).
- Background in customer service, dispatching, or logistics is a plus — not required.
Benefits:
Not specified
Required Skills
crmcustomer_service
Required Languages
🇫🇷 French, 🇬🇧 English
Key competency: General Customer Support