Account Manager (Direct Select)

Position Overview

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

This is a remote position, reporting to the Director of Account Management.

To best support our team and customers, this role will work regular business hours aligned to the West Coast: 8:00 a.m. – 5:00 p.m. Pacific Time (PST).

Responsibilities

Working in a team environment manage all aspects of the relationship between Direct Travel and a portfolio of corporate clients including but not limited to:

• Client retention
• Managing all existing client contract terms including
• Negotiations for contract renewals or extensions and amendments
• Implementation
• Business consolidation and growth opportunities
• Selling additional value-added products and services
• Managing client profitability
• Conducting business reviews;
• Develop an understanding of client business models, goals, and business needs in order to understand how Direct Travel programs can be part of their solutions.
• Lead a strategic account planning process with clients, which develops mutual performance objectives, financial targets, and critical milestones.
• Ensure that account performance objectives and client expectations are continually met - collaborating with internal departments where required to find solutions.
• Provide consulting services to clients for (but not limited to)
• Travel policy development
• The negotiation, creation and maintenance of airline, car rental and hotel programs
• Capturing all relevant client related data and opportunities in CRM
• Consistently uphold the company’s vision and values while ensuring the customer experience is in focus.
• Work well in a team environment

Qualifications

• Bachelor's degree in business-related field OR equivalent experience
• Minimum 1 year corporate travel or account management experience, or similar travel industry transferrable skills and experience
• Strong knowledge of industry trends and issues, and an understanding of how these impact on the business environment
• Demonstrated ability to influence corporate client decisions
• Ability to think strategically, and manage and align inter-organizational expectations
• Strong problem-solving skills with a focus on innovative and creative solutions
• Excellent relationship-building skills
• Excellent communication skills (written, verbal, interpersonal)
• Excellent presentation and meeting facilitation skills
• Strong data analysis and interpretation skills
• SalesForce CRM experience an asset
• Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook

Benefits Summary

In addition to Medical, Dental, and Vision benefits Direct Travel offers a Total Rewards Package which includes Retirement Plans, Wellness, Rewards and Recognition, Sustainability, DE&I initiatives, and Mental Health Support.

About Direct Travel

Direct Travel is one of the world’s largest travel management companies. With a long history of proven market expertise, we blend advanced technology, superior service, and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses. Through Avenir, our intelligent travel management platform, we reduce obstacles and give clients more direct access to content, trusted data, intelligence and global expertise. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step. For more information about Direct Travel, visit www.dt.com

Direct Travel is an equal opportunity employer

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