Customer Success Specialist

Title: Customer Success Specialist

Location: New York, NY, US / Remote (US)

**About Us:**\

We’re a fast-growing AI-driven platform revolutionizing compliance management for clean energy projects. Our platform empowers developers and contractors to seamlessly meet **Inflation Reduction Act (IRA)** and **Prevailing Wage & Apprenticeship (PWA)** requirements—reducing risk, increasing transparency, and unlocking maximum tax incentives.

If you're passionate about technology, customer impact, and accelerating a clean energy future, we want to meet you.

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**About the Role:**\

As a **Customer Success Specialist**, you'll be a trusted advisor for our users, helping guide them through onboarding, adoption, and long-term success with our platform. You’ll work directly with a Customer Success Manager to support clean energy developers, general contractors, and subcontractors to ensure smooth integration and continued value as they navigate IRA and PWA compliance.

This is a unique opportunity to join a mission-driven startup at an early stage and have a real impact on product direction, customer experience, and industry transformation.

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**Key Responsibilities:**

• Support Customer Success Manager in execution of day-to-day activities
• Customer service tailored to IRA/PWA compliance workflows
• Serve as the primary point of contact for user questions, issues, and feedback
• Build strong relationships with customers, proactively identifying ways to increase platform value
• Collaborate with Product and Engineering to share customer insights and influence feature development
• Help develop support content, best practices, and compliance resources
• Monitor usage data to detect adoption trends and flag potential risks
• Provide compliance support around prevailing wage, apprenticeship tracking, and documentation requirements

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**What We're Looking For:**

• 0-2 years in Customer Success, Account Management, or Implementation (SaaS/startup preferred)
• Experience or familiarity with federal labor compliance, IRA/PWA rules, or the clean energy sector is a _strong plus_
• Outstanding communication and problem-solving skills
• Comfortable working in a fast-paced, remote-first environment
• Ability to translate complex compliance topics into clear, actionable guidance
• Bonus: Experience using SaaS platforms, Loom, Notion, or similar

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**Why Join Us:**

• Ground-floor opportunity at a mission-driven startup
• Remote flexibility and results-oriented culture
• Work with a collaborative, experienced founding team
• Direct impact on decarbonization and fair labor practices
• Competitive compensation, equity, and benefits