10d 23h ago
Customer Performance Manager
DHL Group·Operations · Logistics
🏢Hybrid
|Troisdorf, Germanyanalyticsdataproject_management
Customer Performance Manager
DHL Group | Operations | Logistics
Hybrid
Full Time
Germany, Troisdorf
Source not independently verified
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Position:
Customer Performance & Improvement Project Manager (d/f/m)
Company:
DHL Group
Location:
Germany, Troisdorf
Employment type:
Full Time
Work Arrangement:
Onsite
Short Summary:
As Customer Performance & Improvement Project Manager EMEA, you will help strategic customers achieve their business goals by driving performance, leading improvement initiatives, and delivering customer-focused projects across the DHL network.
Responsibilities:
- Lead Customer Projects: Deliver strategic customer projects across implementation, growth, operational change, and innovation.
- Improve Customer Performance: Monitor customer performance and identify opportunities for operational improvement.
- Drive Business Improvement: Lead initiatives that improve customer experience, operational efficiency, and business performance.
- Enable Data-Driven Excellence: Leverage data, dashboards, and digital tools to increase performance visibility.
Requirement:
- Bachelor's or Master's degree in Business, Supply Chain, Logistics, Finance, or a related field.
- Experience in project management, customer management, operations, or continuous improvement.
- Strong stakeholder management and communication skills.
- Fluent English, written and spoken.
Benefits:
- Opportunity to work with some of DHL's most strategic customers.
- Play a key role in improving customer performance, operational excellence, and business outcomes across EMEA.
Customer Performance & Improvement Project Manager (d/f/m)
Company:
DHL Group
Location:
Germany, Troisdorf
Employment type:
Full Time
Work Arrangement:
Onsite
Short Summary:
As Customer Performance & Improvement Project Manager EMEA, you will help strategic customers achieve their business goals by driving performance, leading improvement initiatives, and delivering customer-focused projects across the DHL network.
Responsibilities:
- Lead Customer Projects: Deliver strategic customer projects across implementation, growth, operational change, and innovation.
- Improve Customer Performance: Monitor customer performance and identify opportunities for operational improvement.
- Drive Business Improvement: Lead initiatives that improve customer experience, operational efficiency, and business performance.
- Enable Data-Driven Excellence: Leverage data, dashboards, and digital tools to increase performance visibility.
Requirement:
- Bachelor's or Master's degree in Business, Supply Chain, Logistics, Finance, or a related field.
- Experience in project management, customer management, operations, or continuous improvement.
- Strong stakeholder management and communication skills.
- Fluent English, written and spoken.
Benefits:
- Opportunity to work with some of DHL's most strategic customers.
- Play a key role in improving customer performance, operational excellence, and business outcomes across EMEA.
Required Skills
analyticsdataproject_management
Required Languages
🇬🇧 English
Key competency: Operations