Desktop Engineer I

General Purpose:

Execute application packaging and deployment, create and maintain technical documentation and assist with management of Windows and MacOS workstations. Work with the desktop team to manage the endpoint profile from design to deployment.

Job Duties and Responsibilities:

• Test and deploy secure base images for enterprise use
• Ensure workstation compliance is satisfactory to business standards
• Manage ticket load for deployment architecture team
• Serve as escalation point for break-fix deskside incidents
• Create technical documents for implementations and break-fix solutions
• Assist with deployment of hardware
• Assist with receiving and recording assets in ServiceNow
• Serve as escalation for level 2 desktop technicians
• Create reports as requested using various programs
• Assist with deploying and installing applications
• Troubleshoot MacOs workstation
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Education and Experience:

• Undergraduate degree in computer science, information technology or related curriculum (or equivalent combination of experience and education)
• 0 to 2 years of enterprise environment, information technology (IT) or related experience
• Adobe, Oracle, Microsoft, VPN, SAP and other applications experience
• Certification and/or License – may be required during course of employment

Knowledge, Skills, and Abilities:

• Scripting abilities in PowerShell, Python, or similar language
• Knowledge of MST/Transforms file creation
• Knowledge of software update and upgrade package development
• Skill in desktop troubleshooting and repair
• Skill with Apple troubleshooting, networking, configuration, integration with ABM/DEP
• Skill in critical thinking, analysis, mathematical calculations, and statistical evaluations
• Able to communicate clearly and effectively, both verbally and in writing
• Able to apply technology solutions to business problems
• Able to work with accuracy and attention to detail
• Able to work in collaboration effectively and foster good teamwork
• Able to present ideas using language that is relatable to business and end-users
• Able to consider impact of actions and decisions on employees, coworkers, and customers
• Able to work independently and as part of a team
• Able to prioritize and meet deadlines
• Able to handle challenging or conflict situations with tact and professionalism
• Able to present to diverse audiences from front line team members to senior management
• Able to perform task and duties without constant supervision
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans