Business Intelligence Analyst (Sales & Customer Data) - (USA Remote)

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

The purpose of this role is to provide day to day support to Sales and Customer Experience leaders, managers and team members in their use of data and BI (Business Intelligence) to support sales and customer related activity. This is achieved by providing reports, data and BI analysis that gives sales insights and visibility of progress against agreed measures and targets.

Additionally, maintains data quality and integrity within Salesforce and key BI tools (Tableau, Sisense, Google Data Studio) to ensure it is fit for purpose to support the sales process and all Sales, Customer Experience, Marketing and Finance reporting. Supports solutions external to Salesforce and BI tools when required (e.g. Sales Pricing Calculator, ARR calculations).

Works with leadership to develop robust, self-serve reporting that ensures visibility of globally consistent reporting against agreed targets and KPI’s. Supports the implementation of key initiatives where sales, customer and marketing data is integral such as Account Based Marketing, Account Health and Usage.

Provides ad-hoc reporting support as requested. Is responsible for regular manual and automated data loads from key platforms into BI tools and visualization solutions.  Works with Product and Engineering to bring together key data sources to further enhance available BI.

Our company CRM is Salesforce, it’s our key sales system and holds our key sales and customer data, therefore our Business Intelligence Analyst is experienced in Salesforce and is responsible for extracting, loading and utilising data within Salesforce.

Responsibilities  

• Ensure sales leaders have access to globally consistent, robust and timely sales data and reporting in an agreed format.
• Ensure and maintain the integrity and quality of sales data in Salesforce.  Support data deduplication and data matching activity as required.
• Fix data issues in Salesforce and other external BI and reporting tools when they are identified, collaborating with the extended Selling Operations team, Engineering, Product and Finance as necessary.
• Provide ad-hoc data support and reporting consultancy
• Support the data requirements and activity associated with mergers and acquisitions
• Support territory realignment and account allocation activity by providing key reports and data and undertaking Salesforce data uploads.
• Support external reporting and data management (ARR, Pricing Calculator, Sales Targets (Regional & Team))

• Salesforce administration technical knowledge and capability with particular focus on data load, export, maintenance and integrity
• Ability to work in a fast-paced environment and manage multiple priorities with the ability to perform under pressure and in adversity
• Strong collaboration skills and ability to work with colleagues across Sales, Marketing, Product, Engineering and Finance to achieve shared outcomes
• Ability to communicate complex technical information to non-technical colleagues to aid decision making supported by the ability to communicate written and verbally in clear language
• Certified Salesforce Administrator
• Certified Tableau Desktop Specialist
• Experience of key data and Business Intelligence tools Tableau, Alteryx, GoogleSheets, Sisense
• Experience of Tableau CRM

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of ExamSoft. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.