Consultant, Services Project,Program Management

Hiring Manager- Max Sanna

Recruiter- Chloe Joyce

Consultant, Project/Program Management

What You'll Achieve

As a Consultant in Services Project/Program Management, you will lead the end-to-end planning, execution, governance, and delivery of consulting engagements across Dell's Modern Workplace portfolio — spanning Digital Employee Experience, End User Computing & Productivity, Digital Services Management, and Workplace AI. You will work with customer executives, technical consultants, and presales teams on complex, multi-workstream engagements across EMEA that drive measurable business outcomes.

You will:

• Lead delivery of consulting engagements — managing scope, schedule, budget, quality, and risk across portfolio pillars including Nexthink DEXOps, Microsoft 365 & Copilot, ServiceNow, and Workplace AI solutions. Establish governance frameworks including escalation paths, RACI models, and communication cadences.
• Serve as the primary delivery point of contact for customer sponsors and stakeholders — facilitating executive workshops, steering committees, and governance forums while proactively managing customer expectations on scope, timelines, risks, and trade-offs.
• Orchestrate cross-functional consultant teams including DEX, M365, ServiceNow, and Workplace AI specialists — coordinating multi-workstream programs, managing interdependencies, and ensuring smooth transitions between project phases and into ongoing subscription or residency-based services.
• Manage project financials and documentation — including revenue forecasting, effort tracking, margin management, SOW development, change control, and risk/issue management, all maintained to Dell Professional Services quality standards.
• Drive practice growth — supporting pre-sales activities such as effort estimation and solution scoping, identifying cross-sell opportunities across the Modern Workplace portfolio during delivery, contributing to methodology development, and mentoring junior project managers.

Take the First Step Towards Your Dream Career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role :

Essential Requirements

• PMP or equivalent project management certification with proven customer-facing delivery management experience.
• Demonstrated experience managing complex, multi-workstream IT Professional Services consulting engagements — including planning, execution, financial management, risk management, and stakeholder communication.
• Strong executive communication, stakeholder management, and workshop facilitation skills with the ability to influence senior stakeholders and drive alignment across cross-functional teams.
• Familiarity with one or more Modern Workplace technology domains such as Nexthink, Microsoft 365/Entra/Intune, ServiceNow, Windows 11, or Workplace AI, along with an understanding of ITSM processes and EUC environments.
• 12+ years with a Bachelor's degree; or 8+ years with a Master's; or 5+ years with a PhD; or equivalent experience.

Desirable Requirements

• Experience delivering DEX, Microsoft 365, Windows 11 migration, ServiceNow, or Workplace AI projects within a Modern Workplace or Digital Workplace consulting practice; experience with Adoption & Change Management or managed deployment engagements.
• PRINCE2, Agile/Scrum (CSM, PMI-ACP), or ITIL certifications; experience managing globally distributed delivery teams and familiarity with flagship offer or productized service delivery models.

Here's Our Story; Now Tell Us Yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress .

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more .

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today .

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 04 September 2026

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.