Director People Experience & Operations

Title: Director People Experience & Operations Location: U. S. Remote About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com LinkedIn X and YouTube Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. The Director, People Experience & Operations owns how work gets done across the employee lifecycle at Delinea — from onboarding through offboarding, and everything in between. You will lead a global team of People Operations and Experience Analysts and a Facilities Manager, partnering closely with HR Business Partners, Talent Acquisition, Total Rewards, IT, Legal, and Finance. You will be accountable for a cohesive, consistent employee experience across every region we operate in — and for the compliance, data integrity, and process discipline that make it defensible. We are looking for someone who understands talent density: who hires selectively, sets a high bar, and builds a small team that outperforms a large one. What You'll Do: People Operations & Service Delivery: - Own day-to-day global People Operations — transactions, workflows, records, escalations, and case management — with clear SLAs and measurable quality standards. - Design and mature HR service delivery: intake, triage, routing, documentation, and self-service, so the team scales without adding headcount linearly. - Establish operational metrics and reporting that give leadership a real view of cycle times, volume, accuracy, and employee sentiment. - Serve as the escalation point for complex, ambiguous, or high-sensitivity operational issues. Employee Lifecycle & Experience: - Own the end-to-end employee lifecycle and drive it toward a single, coherent experience rather than a set of disconnected handoffs. - Lead the redesign of onboarding and offboarding — the two moments that shape how employees judge everything else — including cross-functional orchestration with IT, Security, Facilities, and hiring managers. - Partner on employee development and growth programming, building the operational backbone that makes learning and career pathing consistent and accessible. - Continuously identify friction in the employee journey and remove it, using data rather than anecdote to prioritize. Employee Listening, Engagement & Communications: - Build and operate an active employee listening program — survey strategy, cadence, analysis, and, most importantly, the closed-loop action planning that follows. - Translate listening data into clear recommendations for executives and people leaders, and hold the organization accountable to follow-through. - Own People team communications: the calendar, the channels, the voice, and the standards that make our messages clear, timely, and trusted. Compliance, Data & Risk: - Ensure global compliance across employment documentation, recordkeeping, data privacy, and statutory requirements in every country where we operate. - Lead documentation and compliance audits and drive remediation to completion, with durable controls so gaps do not reopen. - Own the operational side of global mobility and immigration, consolidating fragmented processes into a single governed program. - Uphold HR data integrity and appropriate access standards across People processes, partnering with HRIS, IT, and Security — in an identity security company, this standard is non-negotiable. Process Design & Systems Partnership: - Own the process design behind our People systems: define the workflows, business rules, and service standards, then partner with our HRIS team — who own configuration and system administration — to bring them to life. - Translate operational needs into clear requirements, test what gets built, and own the change management, training, and adoption that determine whether it actually works. - Write and maintain the process standards, SOPs, and documentation the People team runs on — and enforce them. - Build durable cross-functional processes with HRIS, IT, Legal, Finance, Payroll, and Security where People workflows cross department boundaries. Global Facilities: - Oversee global facilities and workplace operations through a Facilities Manager, covering site strategy, vendor management, budget, safety, and the in-office experience. Team Leadership: - Lead, coach, and develop a globally distributed team of People Operations and Experience Analysts and Facilities - Set clear goals, raise the performance bar, and build a team known for judgment and follow-through, not just throughput. - Support the business with ad hoc People Operations needs without letting reactive work displace the strategic roadmap. What You'll Take On First: This role comes with a live agenda, not a blank page. Your early priorities will include: - Designing the People team's service model — intake, routing, and reporting — and partnering with HRIS to stand up the tooling behind it. - Rebuilding onboarding and offboarding end to end. - Consolidating global immigration and mobility into one governed process. - Completing employment documentation compliance audits and closing the remediation items they surface. - Launching an always-on employee listening program and the action-planning discipline behind it. Looking ahead, you will define and drive adoption of manager self-service alongside our HRIS team, and build out employee development and growth infrastructure. What You Bring: - 8+ years of progressive HR experience, with deep hands-on grounding in People Operations, HR service delivery, or shared services. - 3+ years directly managing people, including experience leading a distributed or global team. - Demonstrated ownership of the full employee lifecycle, with specific evidence of redesigning onboarding, offboarding, or comparable end-to-end processes. - Strong global compliance fluency — multi-country employment documentation, recordkeeping, data privacy, and immigration/mobility operations. - Genuine process and operational rigor: you document, you measure, you standardize, and you can point to processes that outlasted you. - Experience acting as the business owner on HR systems work — defining requirements, testing, and driving adoption in partnership with an HRIS or systems team; Workday experience strongly preferred. - Track record of building cross-functional processes with HRIS, IT, Legal, Finance, and Security. - A talent density mindset — you hire selectively, give direct feedback, and hold a high bar for yourself and your team. - Excellent written communication; you can write a policy, an all-company announcement, and an executive summary equally well. - Comfort operating with ambiguity, competing priorities, and a pace that rewards decisiveness. Nice to Have: - Experience in high-growth, private-equity-backed, or post-acquisition software environments. - Experience running an employee listening platform and closed-loop action planning at scale. - Global facilities or workplace operations oversight. - M&A integration experience on the People Operations side. What Success Looks Like: - In 90 days: you know where the process gaps and compliance risks are, and the team has a prioritized roadmap with owners and dates. - In 6 months: onboarding and offboarding are redesigned and running, the People service model is live and being used, and compliance remediation is underway with clear tracking. - In 12 months: employee listening is operating on a regular cadence with visible action, immigration is consolidated, self-service has meaningfully reduced manual volume, and the People team runs on documented, measurable standards. Additional Information: This is a full-time, remote position based in the United States. Occasional travel may be required. Why work at Delinea? - We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. - We invest in people who are smart, self-motivated, and collaborative. - What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: - Spirited - We bring energy and passion to everything we do - Trust - We act with integrity and deliver on our commitments - Respect - We listen, value different perspectives, and work as one team - Ownership - We take initiative and follow through - Nimble - We adapt quickly in a fast-changing environment - Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.