Senior Customer Marketing Consultant

Title: Senior Customer Marketing Consultant Location: Remote

• Engagement Type: Independent Contractor (1099)
• Duration: December 2026 - March 31, 2027
• Location: Remote
• Weekly Commitment: Up to 40 hours per week, as mutually agreed
• Rate: $65-$70/hr
• Manager: VP of Global Marketing

Deepwatch is seeking a Customer Marketing Contractor responsible for driving customer engagement, increasing customer value realization, reducing customer churn, and improving advocacy. This person will create and support customer marketing campaigns while developing and fostering a community of Deepwatch advocates.

Statement of Work & Key Deliverables: 

• Customer Review Programs & Advocacy: Own and monitor 1 to 2 review-focused email campaigns per month (targeting 15+ new reviews across Gartner Peer Insights and G2)

• Case Studies, Testimonials & References: Conduct 2 to 4 customer interviews, write case studies, and secure 2 to 4 customer references or testimonials.
• Work with Customer Success to identify applicable customers, manage customer interviews, write customer case studies, secure customer references, quotes, and testimonials.
• Social Media Content and Execution: Work with the team to create 2 to 3 customer-focused social graphics and posts per month.
• Leverage customer case studies, reviews, industry recognition, and quotes for organic social posts. Proactively identify social ideas and monitor post engagement/success.
• Partner with the Creative Manager to create social graphics, decide on post date, write post copy, and share final posts internally amongst customer-facing teams.

Monthly Customer Newsletter Ownership: 1 monthly edition (4 total editions across the contract term)

• Secure content from internal teams, draft, edit, write, and manage the end-to-end publication of the monthly customer newsletter.
• Ensure messaging highlights product value, upcoming events, and customer success milestones.

Webinars and Events: 

• Assist with webinar promotion (email and social), customer success awareness, and track customer engagement pre and post-webinar.
• Assist in managing/owning the execution of corporate and customer events including industry trade shows (RSA Conference), Deepwatch SKO, and channel partner events.
• Manage promotional swag inventory and order fulfillment for events and marketing initiatives.

To be successful in this role, you’ll need to:

• Have a Bachelor's degree in a relevant field such as Marketing
• Possess 5-7 years of experience in customer marketing or product marketing of enterprise software or technology offerings, cybersecurity experience is preferred
• Have proven experience with technical products and developing customer messaging to create compelling stories
• Have demonstrable content creation skills
• Have very strong written and presentation communication skills
• Demonstrate a proven track record of working independently with the ability to both lead and participate in projects
• Possess experience and/or knowledge of EDR, XDR, VM, MDR/MSSP and/or SIEM technologies

ITAR Compliance

This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:

• A citizen of the U.S.;
• A lawful permanent resident of the United States;
• A person admitted to the United States as a refugee; or
• A person that has been granted asylum by the United States government.

The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.