Retail Transformation Analyst

Retail Transformation Analyst

We are currently recruiting for a Retail Transformation Analyst to work based in Billericay, Essex on a full time, permanent basis.

About DCK

DCK is one of the world’s leading fashion jewellery companies, working with well-known retailers including River Island, M&S, Matalan, Next and Tesco.

As we grow, we’re looking for a Retail Transformation Analyst to help shape our business systems roadmap, improve how we work and explore where AI and automation can make a practical difference.

The opportunity

Reporting to the Head of Business Systems & Transformation you’ll work with teams across DCK to understand operational challenges and turn them into clear requirements and practical improvements. You’ll help assess and shape technology enhancements, new solutions and integrations that support our wider transformation roadmap.

This is a varied, hands-on role with exposure to retail operations, systems integration and new customer onboarding. From leading discovery workshops to supporting testing and go-live, you’ll help turn business needs into effective solutions.

There’s scope to challenge established processes, contribute your ideas and see the impact of your work across the business.

What you’ll do

• Understand how teams work today and help design simpler, more effective processes.

• Lead discovery workshops, gather requirements and translate business needs into clear functional, data, integration and process requirements.

• Work with stakeholders to identify, assess and define business systems improvements and future technology requirements, contributing to the systems roadmap.

• Define current and future ways of working where needed, identifying opportunities to simplify and standardise retail processes.

• Own business analysis activities from discovery to solution design and business process definition.

• Coordinate user testing and support go-live, adoption and ongoing improvements.

• Identify practical opportunities for AI and automation, assessing their value, feasibility and responsible use.

• Define system, data, integration and process requirements for onboarding new customers and business opportunities.

• Review upcoming system releases and capabilities, identifying relevant opportunities and recommending improvements for DCK.

Skills and qualifications:

• Retail head-office experience, with a background in business analysis, business systems or transformation.

• Experience supporting systems change, from requirements and process mapping through to testing and implementation.

• Strong analytical skills, curiosity and the confidence to challenge existing ways of working constructively.

• Clear communication and workshop facilitation skills, with the ability to bring business and technical teams together.

• A practical, organised approach to problem-solving and managing competing priorities.

• Experience with ERP, merchandising, supply chain or other enterprise systems, integrations or data flows would be useful, alongside an interest in AI and automation. Relevant qualifications are welcome but aren’t essential.

Why choose DCK?

·       Opportunity to work for a leading independent global fashion business.

·       Be part of a welcoming, friendly business that promotes learning and development from day one.

·       Work-from-home opportunities and flexible working hours to help you develop a healthy work-life balance.

·       Early finish every Friday.

·       25 days’ holiday.

·       Free parking.

·       Free refreshments and fruit, with lunch on us once a month.

·       Community Group social events.

·       Plus many more additional benefits!

Please send updated CV to apply!