Director of IT Operations

At DC BLOX, we’re shaping the future of digital infrastructure. Our mission is to empower businesses with robust, secure, and reliable solutions that enable them to thrive in an increasingly connected world.

Founded on the principles of innovation, integrity, and customer-centricity, DC BLOX provides cutting-edge colocation, cloud services, and network solutions tailored to our clients' unique needs.

Our team is made up of passionate professionals dedicated to excellence. We foster a collaborative and inclusive workplace culture where every voice is valued and innovation is encouraged. Whether you’re an experienced industry veteran or just starting your career, DC BLOX offers a range of opportunities for growth and development.

Description Summary:

DC BLOX is seeking a business-minded technology leader to direct IT operations, strengthen enterprise capabilities, and help shape the company’s technology strategy as the business grows. The Director of IT Operations will lead enterprise platforms, end-user services, and business application support while partnering with leaders across corporate offices, construction projects, and data center sites.

The ideal candidate combines operational depth with strategic judgment, financial discipline, and the ability to connect technology investments to business outcomes. This leader will build strong teams, establish scalable operating practices, and translate business priorities into a practical technology roadmap. The role requires a player-coach who can guide complex decisions and critical incidents while developing the team’s ability to execute independently.

This opportunity is intended for a leader with the ambition and demonstrated potential to assume broader enterprise technology leadership responsibilities. Growth will depend on performance, demonstrated readiness, and evolving business needs.

Essential Duties:

• Shape technology strategy: Partner with the SVP, IT and business leaders to develop and execute a multiyear technology roadmap aligned with company growth, operational requirements, risk, and financial priorities.

• Lead reliable IT operations: Own enterprise platforms, infrastructure services, end-user support, and business application support, establishing clear accountability for service availability, performance, and employee experience.

• Build organizational capability: Lead and develop platform professionals, service delivery teams, application specialists, and business-facing subject matter experts. Establish clear goals, coach emerging leaders, and build succession plans that support a growing organization.

• Serve as a business partner: Work with Finance, Construction, Sales, HR, Data Center Operations, and other functions to understand business needs, improve workflows, and prioritize technology initiatives with measurable value.

• Guide technology investments: Develop business cases and recommendations that explain expected benefits, total cost of ownership, implementation requirements, and risk. Balance immediate operational needs with long-term scalability and maintainability.

• Manage financial performance and partners: Develop and manage operating and capital budgets within the role’s scope. Oversee vendors, licensing, contracts, and service providers, holding partners accountable for quality, cost, and business outcomes.

• Strengthen enterprise platforms: Oversee the availability, security, performance, integration, and lifecycle management of Microsoft 365, Entra ID, Windows Server, endpoints, virtualization, backup, monitoring, and other core technology services.

• Advance business applications and information flow: Direct support and continuous improvement of financial, construction management, CRM, HRIS, collaboration, and reporting platforms. Partner with Data and business leaders to improve integrations, data quality, and access to reliable information.

• Establish operational discipline: Mature incident, problem, request, change, asset, configuration, and knowledge management practices. Use service levels, KPIs, and trend analysis to reduce recurring issues and improve delivery.

• Strengthen resilience and risk management: Partner with Security and other stakeholders on access controls, vulnerability remediation, backup validation, disaster recovery testing, and business continuity. Communicate operational risks and remediation priorities in business terms.

• Lead scalable change: Coordinate with Project Management, Security, Data, and business stakeholders to deliver controlled production changes, clear operational handoffs, sustainable support models, and effective technology adoption.

• Evaluate innovation: Assess emerging technologies, automation, and AI-enabled capabilities for practical business use. Recommend adoption where benefits, costs, security, and support requirements justify investment.

• Communicate at the executive level: Present service performance, investment recommendations, roadmap progress, and material risks to senior leadership. Make clear recommendations and explain tradeoffs to technical and nontechnical audiences.

• Other duties as assigned.

Education/Training/Experience:

• 10+ years of progressive experience across IT operations, enterprise platforms, infrastructure, business applications, or technology delivery, including at least 5 years leading technical teams and increasingly complex responsibilities.

• Demonstrated ability to translate business strategy into technology priorities, roadmaps, operating plans, and measurable results.

• Proven success building and developing multidisciplinary teams, delegating effectively, and establishing accountability beyond individual technical contributions.

• Experience developing and managing technology budgets, evaluating investment proposals, negotiating vendor agreements, and making decisions based on business value, cost, and risk.

• Strong technical judgment across Microsoft 365, Entra ID, Active Directory, Windows Server, endpoint management, virtualization, backup and recovery, monitoring, identity management, and enterprise security practices.

• Experience overseeing business applications and integrations. Familiarity with Sage Intacct, Kahua, Salesforce, HRIS or payroll systems, and reporting platforms is preferred.

• Demonstrated success improving IT service management, operational metrics, platform lifecycle planning, disaster recovery, and service delivery in a growing organization. Familiarity with ITIL practices is highly desirable.

• Strong understanding of how enterprise architecture, cybersecurity, data governance, and business continuity influence technology decisions; experience partnering with the leaders responsible for these areas.

• Excellent executive communication and stakeholder-management skills, including the ability to influence across functions, resolve competing priorities, and present clear recommendations to senior leadership.

• Evidence of readiness for broader technology leadership through expanded responsibilities, cross-functional initiatives, organizational development, and sound judgment in complex situations.

• Experience in data centers, construction, critical infrastructure, or another capital-intensive, multisite business is preferred.

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent relevant experience considered. An advanced degree or relevant ITIL, Microsoft, Azure, security, or project management certifications is a plus.