Strategic Business Manager

Day Wireless Systems | Sales/Customer Success/Key Account Management | Telecommunications

On-site

Full Time

United States of America, Milwaukie

Source not independently verified

Confirm the company and recruiter through an official company domain before applying. Never pay money, share one-time codes, sign out of your Apple or Google account, install apps or configuration profiles, or run code from a repository sent by a recruiter.

Position Overview:

The Strategic Business Manager owns one or more Strategic or Global Accounts — client organizations with scaled facilities and unified network and system needs. This carries a personal revenue target tied to those accounts. The account team led by this role fully represents the customer inside the company: it develops the account, owns the sales process, and is accountable for the quality of everything delivered against it, executing installation and service through the account's engineering and dedicated division technical groups in USA and EU.

Scope scales with account size and complexity: a single large account may be a full-time focus, while multiple smaller accounts may be grouped under one Strategic Business Manager. This role reports directly to the Director or VP, Global & Strategic Accounts, and leads its account team's Account Executive or Account Manager, Administrator, Project Manager/Coordinator, and Systems Technician.

Roles & Responsibilities:

Account Ownership & Customer Representation:

Fully represent the customer inside the company, own the account's process, quality, and delivery outcomes, not just the sale
Carry a personal revenue/quota target across assigned account(s) and own forecast accuracy
Own multi-level client relationships, support staff, supporting vendors, indirect customers, and jurisdiction as it pertains to rules, licensing, and compliance
Identify and pursue expansion, renewal, and cross-sell opportunities

Sales Process & Delivery Oversight:

Own the sales process from opportunity through contracting, including proposals and pricing within approved authority
Oversee handoff into design, installation, and maintenance, ensuring alignment between the account team and the account's engineering and technical staff
Own the quality of delivery, executing installation and service through the Systems Technician and technical staff
Monitor delivery performance against SLA and client expectations

Team Leadership:

Directly manage the Account Executive/Manager, Administrator, Project Manager/Coordinator, and Systems Technician on each account team
Set performance expectations and provide day-to-day coaching and direction
Recommend staffing and structure changes as accounts grow

Escalation & Coordination:

Serve as first point of escalation for client, delivery, or internal issues within assigned accounts
Escalate issues beyond this role's authority to the VP, Global & Strategic Accounts
Coordinate with peer Strategic Business Managers and the dedicated technical delivery team on consistent process and quality

Supervisory Responsibilities:

Direct supervision of the Account Executive/Account Manager, Administrator, Project Manager/Coordinator, and Systems Technician on each assigned account team

Education and/or Experience:

Bachelor's degree in Business, Engineering, or a related field, previous high level and equivalent sales or service management, or equivalent combination of education and experience
5+ years in strategic/enterprise account management, service, or sales leadership with a track record of carrying and meeting quota
Experience managing multi-site client relationships (20+ locations preferred) from sale through delivery
Experience directly managing a multi-disciplinary team; systems integration, security, or telecommunications industry experience preferred

Familiarity with CRM/ERP and project/service management systems; Driver's License required
Willingness to travel to client sites as required

Company Overview:

Day Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications.

Founded in 1969, today we have 30 locations and 400+ employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. Day Wireless employees enjoy the opportunity to grow and transfer within our many locations and business divisions.

Disclaimer:

Day Management Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Required Skills

crmerpteam_management

Required Languages

🇬🇧 English

Key competency: Sales/Customer Success/Key Account Management