Customer Success Manager, International Public Sector

See yourself at Dataminr

Dataminr is seeking a self-motivated Customer Success Manager who excels at building deep, meaningful relationships with customers at every level of an organisation: the operational (user) level, with the team leads who own the problem sets this role helps solve, and with key decision-makers. As a natural customer advocate and platform specialist, you listen, understand, and define customer operational needs with our software solutions, developing customer trust and understanding to the point where Dataminr Customer Success feels like a true mission partner to our EMEA clients. Your goal is to lead client engagements across the UK, Nordic, and wider European Public Sector (spanning Central Government, National Security, International Defence, and wider public safety and policing). Through tailored training, usage assessments, and executive business reviews, you will help customers get maximum value from our platforms while guiding them through our evolving product suite, advanced AI capabilities, data feeds, and partner integrations. You have a strong grasp of service culture, modern SaaS platforms, and account management tools, and you are excited to help transform how Public Sector and Defence clients use real-time intelligence in their daily operations.

AI Innovation at Dataminr 

Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.

Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here

Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here. 

The opportunity

• Master the Product Line-up: Serve as a knowledgeable expert across Dataminr's platforms, developing a strong command of our evolving AI capabilities and publicly available information (PAI) use cases.
• Embed Dataminr in Customer Workflows: Understand each customer's structure, mission priorities, and operational processes to design and deliver onboarding and adoption programmes that make Dataminr an essential part of their daily workflow, whether through our web and mobile platforms or alongside their existing operational tools (such as mapping or common operating picture platforms).
• Drive Retention & Account Growth: Build trusted, multi-tiered relationships from watchfloor operators and team leads up to key decision-makers, partnering closely with Account Executives and Solutions Engineers across your regional pod to drive high customer retention, support upgrades across our platforms, and identify opportunities to expand Dataminr into new teams or integrations.
• Deliver High-Impact Customer Reviews: Conduct regular, data-driven Executive Business Reviews (EBRs), user training sessions, and success planning to demonstrate operational value, address adoption gaps early, and uncover new use cases.
• Optimise Platform Configuration: Build tailored alerting profiles and advanced search logic for customers, monitor usage trends, and spot opportunities where customers relying on manual processes could benefit from our automated feeds or partner connectors.
• Act as the Voice of the Customer: Capture structured customer feedback on our platforms and new AI features, working closely with Solutions Engineering, Technical Support, and Product teams to ensure customer needs are understood and addressed.

What you bring

At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.

• Public Sector & Defence Experience: Experience working within or supporting UK, Nordic, or European Central Government, National Security, or International/NATO Defence organisations, with a practical understanding of publicly available information (PAI), OSINT, or threat and risk intelligence workflows.
• Customer Success & Relationship Track Record: Bachelor's degree or equivalent operational, civil service, or military experience, plus at least 3 to 5 years of customer success, account management, or client-facing onboarding experience. You have a proven ability to build deep trust and credibility across all stakeholder tiers, from frontline operational users and problem-owning team leads to key decision-makers, positioning yourself as a true mission partner.
• Modern SaaS & Product Aptitude: A genuinely tech-savvy mindset with the confidence to learn and demonstrate new AI features quickly. While this is not a hands-on engineering role, you should be comfortable discussing how SaaS platforms, data feeds (APIs), and third-party software integrations fit into a customer's wider operational environment, and collaborating with Solutions Engineers when deeper technical scoping is required.
• Analytical & Problem-Solving Skills: Strong analytical approach with the ability to build complex Boolean search queries, interpret customer usage data to tell a clear value story, and translate new platform capabilities into straightforward operational benefits for frontline users and senior leadership alike.
• Operational Discipline & Communication: Detail-oriented with strong organisation, CRM hygiene (e.g., Salesforce, Gainsight), and the ability to manage a varied portfolio of accounts with high accountability in a fast-paced environment. Full professional fluency in English is essential; proficiency in Danish or another Nordic language is a strong advantage.
• Clearance & Travel: Must hold (or be eligible and willing to obtain) relevant National Security Vetting (e.g. UKSV, Danish security clearance, or NATO equivalent) to work across government and defence accounts, and be willing to travel domestically and internationally across EMEA as required (approximately 35% to 45% of the time).

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About Dataminr

At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. 

Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.

As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here. 

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.

We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, colour, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.