20d 6h ago
Technical Escalations Engineer
Datadog·Software
🏢Hybrid
|Seoul, South Koreaapisconfluencejirazendesk
Technical Escalations Engineer
Datadog | Software
2 weeks agoHybrid
Full Time
South Korea, Seoul, Sydney, Tokyo
Position:
Technical Escalations Engineer 2 (Revenue and Cost Management)
Company:
Datadog
Location:
South Korea, Seoul; Australia, Sydney; Japan, Tokyo
Employment type:
Not Specified
Work Arrangement:
Hybrid
Short Summary:
As part of Datadog’s Technical Escalation Engineering (TEE) team, you will tackle challenging technical problems, collaborate with Engineering and Product, and mentor teams worldwide, impacting the performance and scalability of our platform.
Responsibilities:
- Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management.
- Lead escalations involving unexpected usage, missing metering data, and billing anomalies.
- Partner with Product, Engineering, and Finance to escalate bugs and improve usage visibility.
- Build internal guides and customer-facing content for billing and revenue-related questions.
- Enable the global Solutions team through training sessions and scalable resources.
- Act as a voice of the customer, surfacing feedback to shape the roadmap for usage visibility and cost management.
Requirement:
- Curious and detail-oriented regarding usage measurement and billing.
- Passionate about optimizing cloud footprint with a strong grasp of cloud cost drivers.
- Familiar with cloud billing models (AWS, Azure, GCP) and APIs.
- Experienced in working across technical and business boundaries.
- Analytical and precise in communicating usage and cost impact.
- Comfortable with ambiguity and committed to finding root causes.
- Bonus points for Computer Science or Engineering majors and experience with Zendesk, Jira, or similar software.
Benefits:
- Product training for in-depth understanding of our product.
- Continuous career development and internal mobility opportunities.
- Intra-departmental mentor and buddy program.
- Inclusive company culture and ability to join Community Guilds.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Free global mental health benefit through Spring Health.
- Generous global benefits.
Technical Escalations Engineer 2 (Revenue and Cost Management)
Company:
Datadog
Location:
South Korea, Seoul; Australia, Sydney; Japan, Tokyo
Employment type:
Not Specified
Work Arrangement:
Hybrid
Short Summary:
As part of Datadog’s Technical Escalation Engineering (TEE) team, you will tackle challenging technical problems, collaborate with Engineering and Product, and mentor teams worldwide, impacting the performance and scalability of our platform.
Responsibilities:
- Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management.
- Lead escalations involving unexpected usage, missing metering data, and billing anomalies.
- Partner with Product, Engineering, and Finance to escalate bugs and improve usage visibility.
- Build internal guides and customer-facing content for billing and revenue-related questions.
- Enable the global Solutions team through training sessions and scalable resources.
- Act as a voice of the customer, surfacing feedback to shape the roadmap for usage visibility and cost management.
Requirement:
- Curious and detail-oriented regarding usage measurement and billing.
- Passionate about optimizing cloud footprint with a strong grasp of cloud cost drivers.
- Familiar with cloud billing models (AWS, Azure, GCP) and APIs.
- Experienced in working across technical and business boundaries.
- Analytical and precise in communicating usage and cost impact.
- Comfortable with ambiguity and committed to finding root causes.
- Bonus points for Computer Science or Engineering majors and experience with Zendesk, Jira, or similar software.
Benefits:
- Product training for in-depth understanding of our product.
- Continuous career development and internal mobility opportunities.
- Intra-departmental mentor and buddy program.
- Inclusive company culture and ability to join Community Guilds.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Free global mental health benefit through Spring Health.
- Generous global benefits.
Required Skills
apisconfluencejirazendesk
Required Languages
🇬🇧 English