Medicare Sales Technology Product Owner

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY:

Aetna Medicare Technology is seeking a Product Owner to translate customer, business, operational, and regulatory needs into prioritized product work that improves Medicare sales, shopping, enrollment, and agent experiences. This role owns the team backlog, defines clear and testable requirements, and guides work from discovery through release and production validation. The Product Owner partners closely with Product Management, business stakeholders, experience design, engineering, architecture, data, quality assurance, operations, and vendors to deliver measurable customer and business value.

KEY RESPONSIBILITIES:

• Own and prioritize the product backlog in alignment with product strategy, roadmap priorities, customer and agent needs, regulatory commitments, operational priorities, and technology dependencies.
• Translate product objectives into executable work by defining and decomposing epics, features, user stories, business rules, acceptance criteria, non-functional requirements, and measurable success criteria.
• Lead backlog refinement and delivery readiness, ensuring work is valuable, feasible, testable, appropriately scoped, and ready for sprint commitment.
• Partner in discovery and solution design to understand user problems, evaluate options and trade-offs, and document workflows, decision logic, data needs, and end-to-end requirements.
• Guide Agile delivery and release execution by actively supporting sprint planning, reviews, demonstrations, testing, user acceptance, deployment readiness, post-release validation, and defect prioritization.
• Accept completed work when defined acceptance criteria, intended outcomes, and quality expectations have been met.
• Balance competing priorities across product features, regulatory and compliance work, production support, technical debt, defects, infrastructure, and time-sensitive business needs.
• Serve as the day-to-day product contact for assigned capabilities, providing timely decisions and maintaining alignment across business partners, delivery teams, and vendors.
• Communicate decisions, dependencies, risks, scope changes, and delivery progress clearly, including during high-stakes releases and Annual Enrollment Period readiness.
• Challenge assumptions and facilitate decisions using customer insights, operational knowledge, delivery data, and business value rather than simply fulfilling stakeholder requests.

REQUIRED SKILLS:

·       5+ years of experience in Product Ownership, Product Management, Business Analysis, or digital product delivery, including ownership across the product lifecycle.

·       3+ years of Agile product delivery experience, including backlog prioritization, feature decomposition, user stories, acceptance criteria, and release planning.

·       Strong product judgment and problem-solving skills, with the ability to challenge assumptions, evaluate trade-offs, and translate customer and business needs into actionable product work.

·       Demonstrated ability to prioritize competing needs and make sound decisions while balancing business value, regulatory requirements, dependencies, risk, and delivery capacity.

·       Strong communication, collaboration, and influencing skills, with the ability to build alignment and drive decisions across business and technology teams without direct authority.

·       Adaptable and accountable self-starter who can navigate ambiguity, changing priorities, and high-stakes delivery while maintaining focus on broader product outcomes.

·       Bachelor’s degree in Business, Technology, Engineering, Information Systems, or a related field, or equivalent professional experience.

·       Ability to work core business hours aligned with Eastern Time-based teams and stakeholders.

PREFERRED SKILLS:

·       Experience in health insurance or another highly regulated industry, with Medicare experience preferred.

·       Experience with CRM, sales or agent enablement, digital shopping and enrollment, contact-center, or customer engagement solutions.

·       Experience supporting Annual Enrollment Period readiness, release governance, operational readiness, or other time-sensitive regulated delivery cycles.

·       Experience establishing or maturing Agile product practices and working with Jira.

·       Experience working across interconnected enterprise and vendor platforms and understanding end-to-end customer journeys and dependencies.

·       CSPO, SAFe POPM, Certified Product Manager, or comparable product or Agile certification.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$101,970.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.