16d 18h ago
Customer Service Manager
🏢On-site
|Riyadh, Saudi Arabiacrmcustomer_servicedata
Customer Service Manager
2 weeks ago
On-site
Full Time
Saudi Arabia, Riyadh
Position:
Customer Service Manager
Company:
Not specified
Location:
Saudi Arabia, Riyadh
Employment type:
Full time
Work Arrangement:
On-site
Short Summary:
We are looking for an experienced, data-driven, and inspiring Customer Success Manager to build, lead, and motivate our team of Customer Success Specialists. You will be responsible for ensuring the team delivers exceptional service, drives key business outcomes in customer retention, expansion, and satisfaction.
Responsibilities:
- Lead and manage a team of customer service representatives, providing direction, mentorship, and performance management.
- Oversee escalated customer inquiries and complaints, ensuring timely and effective resolution.
- Analyze client feedback and implement strategies to drive improvements in customer satisfaction.
- Identify and implement process improvements within the customer service department.
- Design and deliver comprehensive training programs for customer service representatives.
- Prepare and analyze reports on key performance indicators (KPIs) related to customer service.
- Collaborate with other departments to address client concerns and resolve issues efficiently.
- Ensure that all customer service activities comply with relevant regulations and company policies.
Requirement:
- Bachelor's degree in business, finance, or a related field.
- Minimum 5 years of relevant experience, including at least 2 years of directly managing customer success, customer service, or sales support team.
- Required language(s): Arabic (Native/Fluent), English (Business level), Mandarin (preferred but not mandatory).
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Knowledge of financial markets and stockbroking processes.
- Proficiency in customer service software and CRM systems.
- Adaptability to handle rotational shifts.
Benefits:
- Competitive compensation and benefits.
- Fun loving and diverse work environment.
- Paid Time Off.
- Training & Development.
- Performance Bonus.
Customer Service Manager
Company:
Not specified
Location:
Saudi Arabia, Riyadh
Employment type:
Full time
Work Arrangement:
On-site
Short Summary:
We are looking for an experienced, data-driven, and inspiring Customer Success Manager to build, lead, and motivate our team of Customer Success Specialists. You will be responsible for ensuring the team delivers exceptional service, drives key business outcomes in customer retention, expansion, and satisfaction.
Responsibilities:
- Lead and manage a team of customer service representatives, providing direction, mentorship, and performance management.
- Oversee escalated customer inquiries and complaints, ensuring timely and effective resolution.
- Analyze client feedback and implement strategies to drive improvements in customer satisfaction.
- Identify and implement process improvements within the customer service department.
- Design and deliver comprehensive training programs for customer service representatives.
- Prepare and analyze reports on key performance indicators (KPIs) related to customer service.
- Collaborate with other departments to address client concerns and resolve issues efficiently.
- Ensure that all customer service activities comply with relevant regulations and company policies.
Requirement:
- Bachelor's degree in business, finance, or a related field.
- Minimum 5 years of relevant experience, including at least 2 years of directly managing customer success, customer service, or sales support team.
- Required language(s): Arabic (Native/Fluent), English (Business level), Mandarin (preferred but not mandatory).
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Knowledge of financial markets and stockbroking processes.
- Proficiency in customer service software and CRM systems.
- Adaptability to handle rotational shifts.
Benefits:
- Competitive compensation and benefits.
- Fun loving and diverse work environment.
- Paid Time Off.
- Training & Development.
- Performance Bonus.
Required Skills
crmcustomer_servicedata
Required Languages
🇦🇷 Arabic, 🇬🇧 English