Customer Migration & Onboarding Intern

Position:
Customer Migration & Onboarding Interns

Company:
Not specified

Compensation:
$20 - $20 an hour

Location:
United States, Denver, CO

Employment type:
Internship

Work Arrangement:
Hybrid

Short Summary:
We are looking for four enthusiastic interns to join our Customer Migration & Onboarding team. These fixed-term internships run until 31 December 2026 and offer up to 30 hours per week. This is an exciting opportunity to gain real-world experience in a fast-growing global SaaS company.

Responsibilities:
- Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes
- Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform
- Facilitate customer-facing product knowledge sessions to drive adoption, scale the onboarding process, and ensure success with the product
- Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed
- Troubleshoot common issues and help customers navigate workflows and features
- Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience
- Help document common questions, edge cases, and feedback to improve onboarding and migration processes
- Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform

Requirement:
- Strong communication skills — comfortable working with customers over Zoom, chat, and email
- High empathy and a customer-first mindset
- Organized and detail-oriented; able to follow processes while handling multiple customers at once
- Comfortable learning new software tools and explaining them clearly to others
- Strong working knowledge of Google Workspace and confidence using Apple MacBook devices
- Proactive problem-solver who isn’t afraid to ask questions
- Experience creating, maintaining, and updating documentation
- Interest in SaaS, customer success, onboarding, support, or operations
- Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required

Benefits:
Not specified